Spin CP714-2W-56B2 After I mute the volume, it seems to randomly increase to full volume

Bisquick1

After I mute the volume, it seems to randomly increase to full volume. The time I noticed it was when I flipped the keyboard back to use in portrait for a game. And the volume slider wouldn't stay off. I read a previous post about a similar issue and the user returned his laptop for a new one but I don't have that choice. Any ideas?

Thanks.

[Edited the thread to add issue detail and model]

billsey

What model do you actually have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Yours will start with a SP if it's a normal Spin and CP if it's a Chromebook, I believe. They are very different internally… Any chance one of the keys is stuck down?

Bisquick1

It's a Chromebook - CP714-2W-56B2. I thought about a key sticking and maybe when I turned it all the way around, it could stick but it's happened before in regular landscape/laptop mode. I'll keep an eye out for sticking - thanks! While you're at it, resizing Android apps is an issue I didn't anticipate when I bought this - none of them resize properly so that all parts are accessible on the Chromebook except in phone mode which is way too small - is there a cure? I've tried tablet mode and the resizing mode.

billsey

Yes, many Android apps assume they are running on a phone, so don't handle the aspect ratios used in laptops.