Acer Aspire 3 intermittent display issue, it goes black screen & sometimes to white screen problem

Marnu

Hello , everyone. I recently bought this Acer Aspire 3 with an i5-1235u and iris xe graphics, it hasn't even been a month and I'm having problems with the screen. The laptop turns normally but the problem comes with the screen. Sometimes the screen will just work fine all day long, I will turn the computer on and of with no issues but other times the computer will turn on while the screen remains absolutely black. Other times it will go blanck and will start blinking. I connected the laptop to an external screen and nothing shows up when but if the laptop's screen starts suddenly working then the external screen will also display. I also checked the flex and it looks ok. I don't really know what to do know.

please help

[Edited the thread to add issue detail]

JimboTheWindowsFreak

This is DEFINITLY a gpu issue, problem being that its integrated, have you ever opened this machine or dusted it?