huge drop in battery capacity and shuts down suddenly with no warning.

rahaf
rahaf Member Posts: 1 New User
edited October 2023 in Predator Laptops

hello, I have an issue with my laptop where it's constantly stuck at 99% and
100% the moment i connect the ac. I have updated the bios, uninstalled
and reinstalled the battery drivers, even did a clean boot. still stuck.
this is an issue because i don't know when it will close. so it just
shuts down suddenly with no warning. moreover, i checked the battery report and it seems like there has been a huge drop from 28/9 ? i haven't used my laptop excessively for it to have this big drop in capacity. i got this laptop 3 months ago and i don't use it a lot. i checks the updates that might've caused this and at 26/9 there was a windows defender update only which i can't uninstall. please help :")

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,589 Pathfinder

    @rahaf seems like a battery failure. If the laptop still has the warranty, contact the local Acer for the repair. Or you can order a replacement battery.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!