Acer Nitro 5 AN515-58-777X model N22C1 - missing disk D how to take it back?

Jinzc
Jinzc Member Posts: 18 Troubleshooter
edited October 2023 in Nitro Gaming

Can you please confirm why disk D is disappearing suddenly and how to take it back? Im not sure if anything inside it is deleted or just moved. I installed emulators like BlueStacks and Nox, and allowed them to make some changes, that could be the reason but not sure.

[Edited the thread to add model name to the title and add issue detail]

Best Answer

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    Answer ✓

    @Jinzc this model has the 512GB SSD included. So there is no HDD

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
«1

Answers

  • Hello! Can you send a photo of the bios information tab?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

    @egydiocoelho what did u mean by photo of the bios information tab ?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Jinzc can you see disk 0 and disk 1 in the disk management?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter
    edited October 2023

     @AnhEZ28  is this ? please explain how to recover.

  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

     @AnhEZ28  is this ? please explain how to recover.

  • I refer to this tab:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

     @AnhEZ28  how to open that? or other way to check?

  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

     @AnhEZ28 hi, can you please straight away tell me all the steps to do to recover the disc D instead of one by one this and that? it will take like forever to solve this problem. Thanks in advance.

  • Rogeliosonrobbin
    Rogeliosonrobbin Member Posts: 1 New User

    I'm sorry to hear about the issue with your disk D disappearing. It's possible that the emulators you installed may have caused this problem. To diagnose and potentially resolve the issue, you can try the following steps:

    1. Check Disk Management: Go to Disk Management on your Windows computer to see if the D drive is recognized there. Sometimes, a drive letter may become disassociated.
    2. Scan for Viruses: Run a full antivirus scan on your computer to ensure there are no malware or viruses causing the issue.
    3. Update or Rollback Drivers: Outdated or incompatible storage drivers can lead to disk issues. Check if there are any driver updates available for your system.
    4. Check for Errors: Run a disk check utility like "chkdsk" to scan and repair any potential disk errors.

  • Press f2 before the Acer logo. Then upload a photo of the information tab, which should show all installed ssd and hdd.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

    • 1.not found
    • 2.no issue
    • 3.done all updates
    • 4.no error

    after restart, still no D

  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

    @egydiocoelho nothing happens after pressing F2

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Jinzc does it have the Disk 1? If not, check in the BIOS by turning on the laptop and quickly tapping the F2 before the Acer logo appears.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter
    edited October 2023

     @AnhEZ28 how u get the pic u attached?

    so for the pic xx, its only disk 0 Partition 1 & 4

    2nd pic only have HDD 0, what does it mean ?

    [Edited the thread to hide sensitive information]

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Jinzc

    Upon checking image 2 that you have posted, it seems that the HDD might be loose or failed. The HDD 0 is the SSD. If the HDD works correctly, it should appear in the HDD 1.

    Try to reconnect the HDD cable if you know how to disassemble the laptop or take it to a repair shop to let them diagnose it for you.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

    @AnhEZ28 

    1. just to be sure, this laptop is built in with Disk D i.e. HDD 1 ?

    2. is there other way to access disk D folder without going thru This Pc?

    3. I did not drop the laptop, the most is only hit on the charger cable and pull the laptop by few cm on table. How could HDD might be loose or failed ?

    TIA.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Jinzc

    The HDD should show up at Disk 1 in the disk manager.

    It might be loose from improper factory assembly or it just somehow stopped working randomly.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jinzc
    Jinzc Member Posts: 18 Troubleshooter

    @AnhEZ28 

    is there other way to access disk D folder without going thru This Pc?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder

    @Jinzc disk D is from the HDD.

    The HDD is currently unavailable in the BIOS that you have shown in the above picture. Check the cable or you can take it to a PC repair shop to let them diagnose it.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!