My Acer Aspire 5741-332G25Mn Laptop has a black screen when i boot up.

Ridian
Ridian Member Posts: 3 New User
edited September 25 in Aspire Laptops

Hi My acer Aspire 5741-332G25Mn has a black screen on boot. I tested ram it works perfectly fine (4GB) i dont know what is causing the problem so i went to acer support but they want the S/N and SNID but when i enter it they cant find the device so i got confused now i dont know how to fix my laptop please help!

Not sending serial number for security resons only full computer name ( acer Aspire 5741-332G25Mn)

[Edited the thread to add model name to the title]

Best Answer

Answers

  • JackE
    JackE ACE Posts: 43,634 Trailblazer
    Answer ✓

    Do you see an Acer logo screen on startup?

    Jack E/NJ
  • Ridian
    Ridian Member Posts: 3 New User

    No acer logo dosent come up only black screen

  • JackE
    JackE ACE Posts: 43,634 Trailblazer

    Did this happen suddenly for no apparent reason? Has it happened before but seemed to fix itself by re-starting?

    Jack E/NJ