Acer Predator Helios G3-571-77QK Wi-Fi Disconnecting Issue

zizicfc
zizicfc Member Posts: 2 New User
edited September 2023 in Predator Laptops

Hey everyone,

I'm facing a frustrating issue with my Acer Predator Helios 300 G3-571-77QK laptop, and I'm hoping to get some advice or suggestions on how to resolve it. Here's the problem:

The Problem:

My laptop keeps disconnecting from Wi-Fi after a few minutes of internet usage. When I try to reconnect, it doesn't detect any nearby Wi-Fi networks, and I have to restart the laptop to see them again. However, the problem persists, and even the restart takes longer than usual.

Additional Information:

This issue doesn't occur with every Wi-Fi network, but it happens with approximately 95% of them. It seems to work better on 2.4GHz networks (it takes longer to disconnect)

I used to connect via an Ethernet cable, which worked fine until recently. Now, even with the cable plugged in, the disconnecting issue persists.

When I connect to a mobile hotspot, it works for around 30 minutes before disconnecting, and I have to restart the laptop to regain Wi-Fi connectivity.

I took the laptop to a repair shop, and they couldn't identify the problem. According to them, the Wi-Fi drivers and adapters are up to date and functioning correctly.

I'm at my wit's end with this problem, and it's becoming a significant inconvenience. If I can't find a solution, I'm considering selling the laptop. I would greatly appreciate any suggestions or advice on how to tackle this issue. Has anyone encountered a similar problem or knows of a potential fix? Your insights would be incredibly helpful!

Thank you in advance for your assistance.

[Edited the thread to add model name to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,589 Pathfinder

    @zizicfc try to do a network reset or replace the wifi card.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • zizicfc
    zizicfc Member Posts: 2 New User

    @AnhEZ28 Thank you for your reply! I think I'm going to go with the latter. My current card is Qualcomm Atheros QCA6174A do you recommend me to get the same or is there a better compatible card?

    Thanks again!

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,589 Pathfinder

    @zizicfc you can try Intel AC9260

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!