Number keys on chromebook Acer R721T work inconsistently.

Andrew53
Andrew53 Member Posts: 1 New User

Hello,
I work for a school district in the tech dept.  We have around 600 Acer R721T chromebooks.  I have worked on several of them with numbers keys that are not working, usually 5 & 6 are the only working keys.  Sometimes I am able to fix the problem by reseating the keyboard ribbon cable, resetting the chromebook or formatting it.  Unfortunately if any of those fixes work it is only temporary.  I am wondering if they keyboards are defective? 

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    We have heard of others with the same issue. Contact Acer to see if they can provide any help on it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.