My laptop is not turning on. What to do?

brokenlappy
brokenlappy Member Posts: 1 New User

My laptop's blue light blinks abnormally and the screen flashes a black screen for a second and then turns off again with the blue light. This just repeats. When I try to charge it, the orange light is just blinking as well. What shoul I do about this?

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer

    The battery has probably lost most of its original factory design charge capacity. Try this.

    Go to the elevated command prompt. Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design full charge capacity with its remaining full charge capacity. Post screenshot of the first part of the report if possible.

    Jack E/NJ