acer nitro an515-54 First ram slot not working

MetroidGX
MetroidGX Member Posts: 1 New User
edited September 2023 in Nitro Gaming

Hello.

I have an acer nitro an515-54, intel core i5-9300H CPU @ 2.40GHz, nvidia geforce gtx 1650, with an 8gb ram installed. I recently obtained an extra 8gb ram to install on my laptop. My laptop used to work with both rams inserted, but recently slot one, the slot that contained the original ram when I purchased this laptop, no longer works. My laptop turns on, but does not display the acer logo like normal. I tried cleaning the slot and seeing if the ram was the issue, but both work in slot 2. The battery was removed long before i had installed the ram as well.

[Edited the thread to add model name to the title]

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