PH315-52 Bluetooth Stopped Working / Not Showing up in Device Manager

HaxerBoy
HaxerBoy Member Posts: 4 New User

It was working till yesterday but then suddenly stopped showing in quick pannel and control pannel and is showing up as an unknown USB Device i believe its not a Hardware issue as Wifi is still working fine just bluetooth has disappeared.
It also happend to a friend's HP laptop after windows update but after updating the bios and driver it started to work.
@Acer Please provide a solution
If there is anyway around it please help

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    That error is caused by a glitch in Windows, likely somewhere in the HAL layer. The data coming on on the internal USB port for the Bluetooth side of the WLAN card is getting garbled. Delete that device, the root hubs and the intel extensible host controller and reboot. See if they all reinstall correctly. We haven't seen a comprehensive fix for the issue yet, and it's been around for several years, but that usually fixes it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.