I have acer nitro 5 i5 11th gen h, its appear black when i am working.

SaurabhUniyal
SaurabhUniyal Member Posts: 1 New User
edited September 2023 in Nitro Gaming

when i am working its randomly appear black screen when i click anywhere it response but doesn't show anything i am waiting for it become normal, its take so many to become normal, please resolve this issue its frustrating thank you.

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,686 Trailblazer

    If your laptop model is from 2021, I recommend bringing it to Acer Services in your country for a complete checkup, if older you could try to diagnose problems yourself starting by booting in Safe Mode to see if BSOD occurs with Windows Base Video display adapter and go from there. Check the Event View logs for errors at the time of the last BSOD maybe you see a reference to a GPU or network driver to reinstall in Device Manager. Check also Reliability History, Problem reports, that often mention faulty hardware. Power issues is another possibility for BSOD, if the battery is depleted and the adapter is not plugged-in you will crash or the adapter cannot charge the battery.

    Reset the battery, CMOS and power drain are some of the options discussed on this forum that you can try.

    We need more information about your exact Nitro 5 model, year and Windows version. What your observations are besides BSOD and what Windows troubleshooters you have run.