SF 314-512T Error using Intel Driver Assistant (DSA)

BruceSabo
BruceSabo Member Posts: 3 New User
edited September 2023 in Swift and Spin Series

Opening up the DSA, it shows this error: SORRY, something went wrong while trying to scan. I have used the DSA several times in the past and have had no problems. Trying to fix this situation, I uninstalled and reinstalled and same problem exists. I have an ACER Swift 3 using Windows 11 Home 64bit. Any help on this problem will be greatly appreciated. Thanks, BruceSabo

[Edited the thread to add model name to the title]

Best Answer

  • BruceSabo
    BruceSabo Member Posts: 3 New User
    Answer ✓

    I have both browsers (chrome & Firefox) and have not tried using the latter. I have a 11th gen system, but I have had no problems before this happened. I have given up on this. I will manually check for updates. I have heard that others have had problems like this and Intel has warnings about possible problems (and I ignored them). Thanks for your help and the message about possible impersonators ⇒ I am new to social media stuff and should have been more knowledgeable. Anyway, thanks for your time and hope that you have many good days ahead!! It has been pleasant talking to you. Bruce

Answers

  • billsey
    billsey ACE Posts: 34,932 Trailblazer

    We need to know which Swift 3 model you have. There have been literally hundreds of different Swift 3s over the years. Your full model number is usually on the same sticker as your serial number, it should look something like SF3xx-xxx-xxxx. Have you tried contacting Intel's support people? There's nothing that I know of in the hardware that should stop it from working…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BruceSabo
    BruceSabo Member Posts: 3 New User
    edited September 2023

    Thanks Billsey for acknowledging my problem… Sorry for not listing my computers horsepower in my post. No excuses on that one other than I was so tired trying to find a fix from various sources (including Intel). My model number is: SF 314-512T // SNID: XXXX. This model (laptop) came out last year (2022). I make sure that I am running all the latest drivers and use the DSA to help in this process. ** Like I indicated, I have completely removed this program (using uninstall & registry editor to make use all is gone) and reinstalled it. I have not seen any posts relating to my problem (which is unusual) but I am thinking that most people don't even use *DSA or care about updating as this computer is "low-end" and made for limited use. * I have updated using DSA several times with no problems. I hardly use this computer for day to day issues ⇒ I take it with me when on the road, etc..

    [Edited the thread to hide sensitive information]

  • billsey
    billsey ACE Posts: 34,932 Trailblazer

    I'll ask the moderators to edit out your SNID, you aren't supposed to post stuff like that, because it makes it possible for someone to impersonate you.

    So, your SF314-512T (note no space between SF and 314, Acer search algorithms don't handle the wrong format well) is an Alder Lake P based system, which should work perfectly with their web site. It's not like 12th gen is really old or anything. :) Have you tried using a different browser? Since the driver assistant app is launched by the browser it might run into an incompatibility there. I use Firefox and Intel Driver and Support Assistant without issues, but then I don't have a 12th gen laptop to test with. My 12th gen desktop doesn't exhibit the symptoms. When the browser tries to launch the app, do you get any entries in Event Viewer?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • BruceSabo
    BruceSabo Member Posts: 3 New User
    Answer ✓

    I have both browsers (chrome & Firefox) and have not tried using the latter. I have a 11th gen system, but I have had no problems before this happened. I have given up on this. I will manually check for updates. I have heard that others have had problems like this and Intel has warnings about possible problems (and I ignored them). Thanks for your help and the message about possible impersonators ⇒ I am new to social media stuff and should have been more knowledgeable. Anyway, thanks for your time and hope that you have many good days ahead!! It has been pleasant talking to you. Bruce