My free xbox game pass for the N50-620

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Zertix
Zertix Member Posts: 3 New User

There was one month free of pc game pass that came with my N50-620 I never used it as I was waiting for the right time. I had to reset my pc recently and I realized the one month free pc pass was gone from my included with device tab. I never got a chance to redeem it and would like too I did use the same account for my microsoft store. I contacted microsoft support and they said "Game Pass offers are provided by the manufacturer through custom codes. Therefore, you will need to contact your device manufacturer to obtain the code again."

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  • Jack22
    Jack22 ACE Posts: 3,784 Pathfinder
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    @Zertix

    Because you have already reset the unit, i guess that free pass would have gone.

    Now you might be having the default app which comes with the Acer unit and not the games.

    Click on 'Yes' if the comment answers your question!
  • Zertix
    Zertix Member Posts: 3 New User
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    is there anyway i can get it back? @Jack22

  • billsey
    billsey ACE Posts: 31,962 Trailblazer
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    Not really, unless your original factory image is still there… Try Alt-F10 at boot, but realize it will wipe everything from your system.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.