Acer Spin 713 Does the warranty period start when I place the order or when I pick it up?

ksaenz

Hello,

I placed an order for an Acer Spin 713 on 7/28/21 and I had to wait for it to be delivered to the store so I picked it up on 7/30/21.

Two years later, on 7/30/23 the screen stopped working.

Acer's warranty is for one year so it had already expired but my credit card offers an extended warranty for another year so I started a claim with them and provided all the documentation and they denied the claim because they said that the extended warranty was expired.

They told me that I can ask them to reconsider if I can provide documentation that Acer's warranty started when I took possession of the product and not when I placed the order.

So now I'm here asking for clarification to see if I can ask them to reconsider.

Thank you

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/690782/does-the-warranty-period-start-when-i-place-the-order-or-when-i-pick-it-up

Date of purchase on the official receipt by the certified Acer retailer is my understanding.