Acer Nitro 5 AN515-55 failed update. help solve this

MENGI
MENGI Member Posts: 1 New User
edited August 2023 in Windows 11
when I start the laptop this appears: The upgrade process has been suspended.
Please make sure the system noneet both conditions below..
1. Plug in AC adaptor.
2. Battery capacity is more than 25%. I have a laptop type (Acer Nitro 5 AN515-55) I thought that when I reinstall Windows it will not appear. But then it got even worse, now the laptop fails to restart due to this error.
help solve this.
[Edited the thread to add model name to the title]

Best Answer

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,425 Trailblazer
    Answer ✓

    Often caused by 3rd party AV programs, only use Windows Defender (check if all security options have a green check mark) uninstall bloatware, 3rd party AV and browsers. Run the Windows11 Update Troubleshooter and after repairs check for Updates again, see if the update will install. If still a problem:

    Check in Device Manager if your BIOS is updated to version 2.06 and if you see any yellow exclamation marks and/or Unknown Devices, uninstall those, also check Hidden Devices. Check in Windows11 System Info if Secure Boot is enabled and if there are any problem devices/drivers reported. This link lists the error codes that you may see after failed Windows updates:
    https://answers.microsoft.com/en-us/windows/forum/all/troubleshoot-windows-11-upgrade-and-installation/ebf722db-701d-460f-985f-35c4b71383e7

  • Can you access the bios? It looks like windows update tried to update the bios. Can you send a picture of that message?

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