Unable to complete installation in my acer unit. Error: Create Acer ID but i already have

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Andreas018332
Andreas018332 Member Posts: 3 New User
edited August 2023 in Acer Software

I can't click 'next' when reinstalling the windows 10 at page "Create your acer id and register your device" but i'm already regist my device

[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
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    Hi @Andreas018332 did you try to put only your associated email?

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

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  • Andreas018332
    Andreas018332 Member Posts: 3 New User
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    Like this, i put my microsoft

  • Alejandro_AC
    Alejandro_AC ACE Posts: 11,508 Trailblazer
    edited August 2023
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    Do not register from Windows, try from the following address:

    https://www.acer.com/us-en/account/sign-in?RedirectUrl=/us-en/account/my-profile

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • Andreas018332
    Andreas018332 Member Posts: 3 New User
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    Still can't

  • Alejandro_AC
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    But can you log in to the page?

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)