Acer Swift 16 Oled Ryzen 7840 Camera not working on windows 11

GingL
GingL Member Posts: 6 New User

Anyone has this issue? The camera works when first bought, but after some update, it does not work anymore. I restored the latop and the camera works again until some time later, it does not work anymore. See the attached image for error code.

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Do you have another app open that might connect to the camera? Do you see any errors or warnings in Device Manager?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GingL
    GingL Member Posts: 6 New User

    No other app is using the camera, I event tried to open the camera app on a fresh restart. Device manager show all drivers working propperly. I even downloaded the driver from Acer and reinstalled it with on success.

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    So the camera is shown in Device Manager without errors or warnings. From a fresh boot test using the Windows Camera app. If it is still giving the error you likely do have something running in the background using the camera, perhaps malware. Try booting in safe mode and test again using the Camera app.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GingL
    GingL Member Posts: 6 New User

    I tried as you suggested but the camera app said it can not find the camera.

  • GingL
    GingL Member Posts: 6 New User

    Update! Windows 11 just have a update with the realtek camera driver.

    I updated and the camera works now.

    Thanks Billsey for trying to help.

  • billsey
    billsey ACE Posts: 34,912 Trailblazer

    Thanks for letting us know!

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.