Acer Swift 3 sf316-51 - When I connect the charger there are sparks

michuk
michuk Member Posts: 12

Tinkerer

edited August 2023 in Swift and Spin Series

When I connect the charger there are sparks, and its on and off actual charging the laptop. It beeps a lot so I don't think the connection is correct. It take ages to charge.

So I brought a new cable and it sparked when connecting but showed fully charged with in a hour. Which Is strange as I believed the level to be much less as it would not turn on before connecting the new cable.

Please advise?

[Edited the thread to add model name to the title and add  issue  detail]

«1

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,534 Trailblazer

    You are not telling us if you use a USB-C charger or the standard AC power adapter with the round barrel plug, nor what Swift 3 model you have (SF314-512?). If you are using the standard "brick" AC power adapter and the spark occurs at the AC power plug of the adapter input and wall/extension socket, that is the capacitor discharging and a normal phenomenon. If this happens at the adapter output DC jack and port of your laptop that is bad and requires a competent technician to check that out. The beeping means power interruptions; could be a bad AC plug/cable, bad wall power outlet/socket or at the DC output barrel plug/pin making a bad contact (worn-out port, loose cable inside the laptop) or even bad power supply from the utility company.

    If you are trying to charge the Swift 3 with a USB-C charger that is plugged in the wrong USB port that would cause sparks and all sorts of other nasty issues like a busted USB port, use the USB-C port with a battery or lightning bolt sign to charge and a 65 Watt USB-C charger.

  • michuk
    michuk Member Posts: 12

    Tinkerer

    Hi its acer swift 3 sf316-51.

    The spark is at the laptop port.

  • michuk
    michuk Member Posts: 12

    Tinkerer

    I am using the standard brick charger. The old charger is the one that came with it.

  • Puraw
    Puraw ACE, Member Posts: 13,534 Trailblazer

    Your laptop has Thunderbolt 4, Power Delivery (PD) why don't you try a 100-Watt USB-C charger: https://www.zdnet.com/article/best-usb-c-laptop-charger/ Any of these will work, a 100-Watt charger will charge the battery in less than 1 hour. I would forget about using old AC brick chargers and opt for the latest USB-C Thunderbolt 4 charging method. 😉

  • Can you also test the power adapter output with a multimeter and also check the bios version?

    Another question, when you plug the computer into power, do you first plug the power adapter into the dcin port and then into the power outlet or extension cord?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • michuk
    michuk Member Posts: 12

    Tinkerer

    I dont have a multimeter  and not sure how to check BIOS. But I can tell you I plug in the plug end in 1st. Is this wrong?

  • The correct thing is to connect the power adapter first to the dcin connector of the notebook. Then you plug the power adapter into the electrical outlet.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • michuk
    michuk Member Posts: 12

    Tinkerer

    are one of these ok.can normal usb cable be used?

  • michuk
    michuk Member Posts: 12

    Tinkerer

    I am in Uk

  • I advise buying a dock that has an external power supply. This will avoid overloading the notebook's usb ports.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    First of all, sparking is a VERY BAD THING. When you first see something like that it's important to get it fixed before doing anything else that might cause the issue again. Are the sparks coming from the cable that plugs into the laptop or from inside the laptop? If inside then there's going to need to be some work by a technician. Your power connector is soldered directly to the motherboard, so any repair work done with it requires higher skills. If the sparks are coming from the cable then you just need a new power supply, either a direct or compatible replacement of the original or a USB-C charger as suggested above.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • michuk
    michuk Member Posts: 12

    Tinkerer

    I got this but can’t get it to work. Tried each cable slot. Both ways around so usb in laptop and vice Verda.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    That charger supplies a maximum of 60W on USB-C1 only. If you use a USB-C to USB-C cable to connect it to the Thunderbolt port on the left side of your computer it should charge, just not as quickly as the correct charger will.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • michuk
    michuk Member Posts: 12

    Tinkerer

    I got the cables but its not charging. It works in my mobile. The cable has 60w on it. Is this enough?

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    It should be enough if the laptop is off at least, though for running with the laptop turned on you really want the stock power. With a little less than stock I would expect to to either break even while running or lose charge slowly over time.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Puraw
    Puraw ACE, Member Posts: 13,534 Trailblazer

    Get a 90-Watt USB charger, Thunderbolt supports up to 100 Watt. 60 Watt may not be enough to charge an almost depleted battery.
    https://www.zdnet.com/article/best-usb-c-laptop-charger/

  • michuk
    michuk Member Posts: 12

    Tinkerer

    I brought this one and nothing. No charging light.

  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    There are at least two possibilities… The charger you bought isn't working or the sparking you saw with the original charger has damaged the charging circuit on the motherboard. :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • billsey
    billsey ACE Posts: 34,313 Trailblazer

    Acer doesn't provide any access to support through the forums, we are all just other Acer users. You really need to contact Acer through their support pages for your locale. Your SF316-51 is a couple of years old and your issue might be that there is damage to the power supply or it's cable. Damage like that isn't something related to the design of the supply so wouldn't normally be covered under warranty.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.