PH18-71-940Q (mini LED model) Does this laptop model have GSync support?

MaxSilver
MaxSilver Member Posts: 3 New User
edited August 2023 in Predator Laptops

Does this laptop model have GSync support? I was under the impression that these laptops would support Gsync based on previews I read, however I don't have the option to enable Gsync in the Nvidia control panel.

The laptop shipped with Bios version 1.06 which states it enables Gsync support on these laptops. I updated to version 1.12 and installed the latest Nvidia drivers, but that did not resolve my issue.

This is very frustrating. I have found that it's incredibly difficult to discern what features the various models of these laptops include when it comes to the displays. It's very hard to tell which model has the Mini Led display to start with, and now potentially not having Gsync support has me thinking of sending this laptop back for a refund.

[Edited the thread to add issue  detail]

Best Answer

  • MaxSilver
    MaxSilver Member Posts: 3 New User
    Answer ✓

    I was able to resolve this issue with the help of tech support. The issue was that the discrete NVIDIA GPU was not active and the Intel GPU was being used. Once I forced the use of the RTX 4080 the option to enable GSync became available.

Answers

  • MaxSilver
    MaxSilver Member Posts: 3 New User

    I just thought I'd quickly update my post. The laptop display actually has a G-sync sticker underneath it. Now I'm more confused than ever whether this laptop has that feature or not. Hopefully this is something I can eventually resolve through the Nvidia software but given how I don't have the option to enable GSync in the control panel I'm not holding my breath.

  • Hello! This is the display that comes on your computer:

    What happens when you install these drivers:

    DisplayBacklightCtrl

    Display backlight control

    2023/02/14

    1.0.0.14

    Acer

    318.76 KB

    Download

    Display Color Ctrl

    Acer Display Color Controller

    2023/02/14

    1.0.0.32

    Acer

    915.49 KB

    Download

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  • MaxSilver
    MaxSilver Member Posts: 3 New User
    Answer ✓

    I was able to resolve this issue with the help of tech support. The issue was that the discrete NVIDIA GPU was not active and the Intel GPU was being used. Once I forced the use of the RTX 4080 the option to enable GSync became available.