My laptop Gateway NE46Rs is not opening.

Chandrasekar
Chandrasekar Member Posts: 1 New User

Hi, the model of my laptop is Gateway NE46Rs. It was working properly till the day before yesterday but when I on the laptop today, the lock screen appears and i click the lock screen, the 'Sing in' box appears, and when I click the Sign in box, the lock screen disappears and the screen goes blackbut the curser is working. I could move it. It goes for hours but the computer is not opening. I switch off it and again start the first step but the result is the same.

I tried many times to start the computer but i could not.

What should I do..?

FAQ & Answers

  • billsey
    billsey ACE Posts: 29,225 Trailblazer

    Almost always that symptom is a sign that your Windows profile is corrupted. Windows itself is running since it gets to the login screen. Try booting in safe mode or login with a different Microsoft account.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • srisakthisura
    srisakthisura Member Posts: 3 New User

    Bios update how?

  • billsey
    billsey ACE Posts: 29,225 Trailblazer

    A BIOS update isn't needed for a Windows profile issue.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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