Swift 5 SF514-54GT fan noise, hot surface slow response to typing and buffering when streaming movie

Tak_03
Tak_03 Member Posts: 2 New User
edited August 2023 in Swift and Spin Series

Hi there,

I bought the Acer Swift 5, 3 years ago for my son studying engineering.

He has the problem with laptop keep rebooting and some time blue screen.

I manage to upgrade it to Window 11 and it seems to be stable now and I did not encounter any rebooting or blue screen.

However, the following issue still remain the same.

  1. The laptop getting hot very quick and the fan start running. very noisy.
  2. When I am typing, there seems to be delay in displaying the characters.
  3. When I am watching streaming video over Edge, there are buffering a lot of time. My internet connection is good as I do not have problem on another older laptop.

Can you advise what I should I do to resolve this sissue?

Below are some info of my laptop.

SYSTEM INFORMATION

OS version: Windows 11, 10.0, version 2009, build: 22621 (x64)
Hardware: Swift SF514-54GT, Acer
BIOS: V1.21
CPU: GenuineIntel Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Logical processors: 8
Processor groups: 1
Processor group size: 8
RAM: 16155 MB total

GeForce® MX350

[Edited the thread to add model name to the title]

Answers

    1. The laptop getting hot very quick and the fan start running. very noisy.

    I advise disassembling the laptop, disconnecting the lithium battery, cleaning the fans and thermal paste:


    https://www.youtube.com/shorts/oEnaGFOjjh8?feature=share

    1. When I am typing, there seems to be delay in displaying the characters.

    BIOS

    Try updating the bios to the latest version: Enhance system performance

    1. When I am watching streaming video over Edge, there are buffering a lot of time. My internet connection is good as I do not have problem on another older laptop.

    Enter the model of the wireless network card.

    2021/01/25

    1.18

    Acer

    7.01 MB

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • billsey
    billsey ACE Posts: 34,932 Trailblazer

    All three issues are likely related. Getting your cooling working again should relieve the other two, since they could easily be caused by thermal throttling due to the heat.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Tak_03
    Tak_03 Member Posts: 2 New User

    Thanks egydiocoelho and billsey. I open the back cover and can see the fan and other component but sadly I do not know how clean it. Have to ask the expert to do the cleaning.

    Regarding the BIOS, I tried to run the attached BIOS V1.18 but failed because the existing BIOS was V1.21 which is newer that V1.18.

    Tak

  • 1.21? On the acer website, the latest version is 1.18. I think windows update updated to version 1.21.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,932 Trailblazer

    Yes, the BIOS versions after 1.18 include the EFI images that have been updated by Windows update.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.