Acer Nitro AN515-54 (purchased 2021) Mic and touchpad issue

zero555
zero555 Member Posts: 1 New User
edited August 2023 in Nitro Gaming

Hello. I have a Nitro AN515-54 which I purchased in 2021. It's been a good laptop for the most part - but there have been some reoccurring issues. These issues seem to resolve themselves every now and again - only to reoccur shortly later. Now, they are not resolving themselves at all, so I am looking for a solution.

The issues are;

headset microphone

touchpad

The headset microphone is no longer picking up audio. i tried doing into advanced device settings and changing the default to "headset" - and every other setting - and it is still not detecting any sound from the microphone (though I can hear through the headset).

The touchpad just isnt working at all. I have tried pressing Fn+F7 - but that has never worked.

As far as I can tell, the above are driver issues. Maybe complicated/congested by the never-ending updates that the laptop demands.

I tried searching the drivers manually through the Acer website, by using the model name and number. I got to the page (https://www.acer.com/us-en/support/product-support/Nitro%20AN515-54/downloads) - but the drop down menu for "Drivers" does not respond when I click on it.

Could someone please help? Maybe by sending me direct links to the latest drivers for headset and touchpad (if that seems best)

Thanks in advance

[Edited the thread to add issue detail]

Answers

  • Hello! When you access the device manager, does any device appear with problems? If there is no device that has the problem, try updating the bios to the latest version, taking care. This site does not work in firefox. Open this link with chrome it will work: https://www.acer.com/us-en/support/product-support/Nitro%20AN515-54/downloads

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