I have reviewed recent posts on this forum to avoid replicating existing questions.
I bought a Nitro AN515-57 (pn NH.QESEK.004), with Windows 11 Home. Connected it to a Dell D3100 via USB. My LG monitor connects to the D3100 and too a pair of Creative speakers. All worked fine until recently, at which point I think a Microsoft update changed my Realtek drivers. When I added anything to a USB device, the audio on my system died. It was completely gone. I got an X over the a speaker icon on the system tray. Also the Windows Audio Service could not be restarted. USB ports appeared not to work. I have this error message:
Faulting application name: svchost.exe_Audiosrv, version: 10.0.22621.1, time stamp: 0x6dc5c2a5
Faulting module name: audiosrv.dll, version: 10.0.22621.1928, time stamp: 0x3ae2ce78
Exception code: 0xc0000005
Fault offset: 0x0000000000062d41
Faulting process ID: 0x0xF70
Faulting application start time: 0x0x1D9C0A7006A0B2A
Faulting application path: C:\WINDOWS\System32\svchost.exe
Faulting module path: c:\windows\system32\audiosrv.dll
Report ID: a52c06a9-e778-4941-9615-0497a1a06a99
Faulting package full name:
Faulting package-relative application ID:
When I Google 10.0.22621.1 mentioned in the error, I learn it relates to Windows 11, version 22H2. This is why I suspect the issue is connected to a Windows update. Interestingly, when I check the Acer website for my particular Nitro model the driver version for the Realtek seems to be 6.0.9292.1 (a 1.90GB download for some reason). When I check the version of the Realtek audio driver installed my system, using Driverstore Explorer, it is 6.0.9514.1. Should I delete the 6.0.9514.1 driver and revert to 6.0.9292.1? Would that be a dangerous course of action.
Right now, I have audio working again but the problem happens again when I connect USB devices.
[Edited the thread to add issue detail]
