Acer Nitro New computer going black screen.

magickfirebird

I just received my new laptop a couple of weeks ago. I have a couple of questions. At times my computer screen will go black and after a couple of seconds it will go back to the page I have it on. It usually keeps the site I am on at the time going (hear talking). I am also have problems with it working fine on a game and then it starts running very slowly for the game. Any ideas?

[Edited the thread to add model name to the title]

Puraw

https://community.acer.com/en/discussion/comment/1218696#Comment_1218696

If you don't get any error messages and there is nothing related to the BSODs in Event Viewer or Reliability History (check those 2 apps for errors) it is probably a Power issue, either bad plug connection or the battery has not been fully charged (1 full charge cycle is mandatory). Could also be an Under-volting issue. Check this forum how to reset the battery with a pin and pinhole. To register a full charge cycle in Windows11: charge to 100% and wait a few minutes. Unplug the adapter and drain the battery (work with your laptop) till it turns itself off (hibernate). Plug-in the adapter, don't boot, and charge again to 100%, till the amber charge LED turns blue, wait a few minutes and boot. Run a Battery Report and check the last full charge capacity, this should be the same as the design capacity of the new battery.

If the BSOD persists, don't open the laptop as that will void the Acer warranty but bring it to Acer Services in your country to check the BSOD issue.

Puraw

https://community.acer.com/en/discussion/689086/new-computer-going-black-screen

Is this a Chromebook, Linux, what is your laptop model, what OS, is it even an Acer laptop?

magickfirebird

It's a Acer Nitro. Windows 11. Laptop.

Puraw

https://community.acer.com/en/discussion/comment/1218696#Comment_1218696

If you don't get any error messages and there is nothing related to the BSODs in Event Viewer or Reliability History (check those 2 apps for errors) it is probably a Power issue, either bad plug connection or the battery has not been fully charged (1 full charge cycle is mandatory). Could also be an Under-volting issue. Check this forum how to reset the battery with a pin and pinhole. To register a full charge cycle in Windows11: charge to 100% and wait a few minutes. Unplug the adapter and drain the battery (work with your laptop) till it turns itself off (hibernate). Plug-in the adapter, don't boot, and charge again to 100%, till the amber charge LED turns blue, wait a few minutes and boot. Run a Battery Report and check the last full charge capacity, this should be the same as the design capacity of the new battery.

If the BSOD persists, don't open the laptop as that will void the Acer warranty but bring it to Acer Services in your country to check the BSOD issue.

magickfirebird

Thank you for the information. So far, so good.

StevenGen

https://community.acer.com/en/discussion/comment/1218986#Comment_1218986

Just in addition and some more advise to you, first and as your laptop is under Acer 12 months warranty and if you open the laptop (if there are any warranty stickers on your laptop, then don't open the laptop, as that will void your warranty, so check that out first!

Btw, I've been using a Nitro 5 laptop for the last 18 months daily and I speak from experience, as I've had the same problem also. One of the main solutions (as there could be others) you need to do a Hard Reset, this entails undoing the back cover, then take the main battery out, then disconnect the rtc/bios battery and short its mainboard plug out (get a paper clip and connect the red + & the black - wires out) after take the ram out, leave all these components disconnected for 15min and then reconnect every component, also and if you have 2x ram modules only connect one first and reboot the laptop. What this does is resets the main chips in the laptop and should annul the black screen that you are getting, if it doesn't, then you need to send your laptop to Acer support in your area.

magickfirebird

Tks for the information. It's crazy, but when I called support the other day and gave them is SNID number it came back as out of warranty. I don't see how that would be since I just got it the 17th of July this year. I'm still having a few issues. I'll see if my internet is just being a pain, or if there is something else going on. I need to print all the suggestions out so I can have them when/if I need to do something drastic.