Not charging & no power on issue of my acer A715-42G-R0DS Ryzen 5 Hexa Core 5500U - (8 GB/512 GB

Naveenarya
Naveenarya Member Posts: 5 New User
edited July 2023 in Aspire Laptops

Respected sir

Iam facing an issue with my laptop acer Aspire 7 Ryzen 5 Hexa Core 5500U - (8 GB/512 GB.. Which is not charging and no power on suddenly.. Can you please solve my issue...

Thanking you sir

[Edited the thread to add issue detail and to add model name]

Answers

  • What is the exact model? Example A515-45-5890.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Naveenarya
    Naveenarya Member Posts: 5 New User

    Model number of my laptop A715-42G-R0DS

  • Are the LEDs flashing or lighting up? Do you have a multimeter to test the power adapter's output?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Naveenarya
    Naveenarya Member Posts: 5 New User

    No sir, adapter is good, with this adaptor other laptop is working fine. And with other adaptor also this laptop was not charge.

  • Puraw
    Puraw ACE, Member Posts: 14,055 Trailblazer

    Do the pinhole reset procedure described on this forum, locate the pinhole at the back of your laptop with a small battery sign next to it, insert a pin till you feel it click (micro switch), keep pressing for a few seconds and see if that helps. If still no power and charge LEDs, you have to do the Hard Reset, browse this forum for the posts with this topic. Open the back of the laptop if the warranty has already expired, if still under warranty, bring the laptop to Acer Services in your country for checking.
    Disconnect the battery cable to the MOBO and locate the CMOS capsule, take the coin battery out of the CMOS capsule (Red circle picture below) and shorten the +/- contacts inside the CMOS capsule with an opened paperclip, put the coin battery back in the CMOS capsule with the + sign up.

    Reseat the DDR4 module(s) (above the Red Circle) firmly in the socket(s) and press the Power Button on your keyboard for a minute to drain any residual currents on the MOBO. Reconnect the battery cable and close the laptop, Try to boot.

  • Is there any voltage coming to these pins? Be careful not to close a short.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Chev12
    Chev12 Member Posts: 8

    Tinkerer

    Have you solved this issue?