Acer repair centre sent my chromebook to wrong address

smsatmane
smsatmane Member Posts: 1 New User

Hi,

I have been having tough time with Acer repair center. Within less than a year, chromebook speaker malfunctioned. Acer repair centre repaired after waiting for months for parts.

Now repair centre sent chromebook via dpd. It has been delivered to some wrong address. Now I am chasing Acer to get my chromebook, I am getting response that they sent it to my address. I shared dpd tracking screen shot. Who is responsible for this mistake? Acer repair did confirm that they have my correct address. I will never recommend anyone acer products.

thanks

Answers

  • Jack22
    Jack22 ACE Posts: 4,095 Pathfinder

    @smsatmane

    If you have the tracking number , than check with dpd.

    Click on 'Yes' if the comment answers your question!
  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Unfortunately, this forum is for Acer customers, not for Acer employees, so you can't reach anyone in support through a post here. If the tracking information shows it delivered to the wrong address, then Acer put the wrong address on it or the shipping company delivered to the wrong address. Either way it's not your problem and Acer should deal with the shipping company to get it dealt with.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.