Cannot Submit Proof of Purchase for Acer Swift 3 Where and how can I submit my proof of purchase?
Tinkerer
Hi, all -
I have an Acer Swift 3 that has recently begun experiencing some issues. I want to get it fixed since it is under warranty (purchased Sept 22, 2022).
However, every time I try to submit my proof of purchase (whether on csapps.acer.com/pop or the page it redirects to, https://service.acer.com/pop/consumer/), there is just a 'processing' type icon in the middle of the page that goes on and on. I've left it for over an hour to see if it needed time, but no luck.
I've tried contacting Acer Support via phone, but the automated system just says it's out of warranty and redirects me to a third party, who gave me the csapps link. At their suggestion, I tried a different browser - I've now tried Firefox, Chrome, and Edge, but it didn't work in any of them.
I saw a forum post that recommended emailing support, but I don't have an email address to contact and can't find one when I search online.
Where and how can I submit my proof of purchase?!
[Edited the thread to add model name to the title and to add issue detail]
Best Answer
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Thank you SO much, Ingrid!
I was actually able to get this resolved via a long circuitous route on the phone! Managed to get through to sales, who gave me a different phone number, had to prove to the next people that it wasn't working despite their suggestions, and finally got through to someone who gave me an email address. Submitting my info that wasy seems to have worked, and the warranty is updated on the website!!!
Thank you so much to everyone for their helpful suggestions!2
Answers
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Hi @ren_s If you are connected by Wi-Fi, please try it with a device that allows connection via ethernet cable.
What security system do you have installed? If you have installed a third party that is not the one incorporated in Windows, it may require configuration for certain https type pages, it would be enough to add it as a secure page.
As extra information, can you please indicate the exact model of your computer and the version of Windows installed?
Thank you.
All the best.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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I will report your issue to the moderators, they may be able to help you get in touch with the support team.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.1 -
Hi, Alejandro -
It's a Swift SF313-53 running Windows 11 Home. I do not have Ethernet ports on any of my laptops, so I am unable to try that at present, but I have tried using multiple devices, clearing my cache, allowing pop-ups, etc. So far, no luck.
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Oh, that would be SO wonderful! Thank you!
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Do you know if your Internet provider has any security measures or firewalls established for your connection?
Thank you.
All the best.- Un saludo / All the best
- Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias! Colaborador pro bono, no trabajo ni hablo en nombre de Acer
- Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks! Pro bono contributor, I do not work or speak on behalf of Acer
- Microsoft MVP (2003-21) - Windows Insider - X (alezmvp)
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As far as I am aware, it does not have any. I have not had trouble browsing or submitting things on websites before.
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You can also try clearing all cookies for Acer from your browsers cache, that sometimes clears things up, especially while they are doing changes to the sites as they are now.
Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.0 -
Hello @ren_s,
We apologize for the issues you're having while trying to submit proof of purchase. Could you please send me a private message with your Serial number, contact information, and the document you're trying to submit? I will be happy to escalate the matter to the support team.
Best regards,
Acer-Ingrid0 -
I have cleared my cache, cookies, and browsing history in Chrome, which I thought was the most likely browser for it to work in, and it still won't submit the form.
Is there any word from the moderators? (Or any way of contacting general customer care you might be able to point me to? All I've been able to find is the 'in-warranty' phone number and chat form, both of which kick me out based on my SNID.)0 -
Thank you SO much, Ingrid!
I was actually able to get this resolved via a long circuitous route on the phone! Managed to get through to sales, who gave me a different phone number, had to prove to the next people that it wasn't working despite their suggestions, and finally got through to someone who gave me an email address. Submitting my info that wasy seems to have worked, and the warranty is updated on the website!!!
Thank you so much to everyone for their helpful suggestions!2 -
Also, do I need to do something to mark this thread as resolved or completed? I would be happy to do so, but I'm not sure how.
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Hello ren_s,
Wonderful! Thank you for letting us know. I will mark your post as resolved.
Best Regards,
Acer-Ingrid
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