AV14-51 aspire vero model N22Q21 nvme ssd corrupted

vinodinani
vinodinani Member Posts: 4 New User
edited August 2023 in Aspire Laptops

hi ,

I bought aforementioned laptop less than two months ago . Today , when i turned it on then 'no boot device' message appeared . It seems that SSD has gone bad . I can give further details if required . Does this laptop have international warranty because currently i am outside USA ?

Please suggest ways to resolve this .

Thanks.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,016 Trailblazer

    It is the bootloader (that probably is missing or corrupted) not the SSD itself. Either you crashed, probably because of a failed update or a BIOS setting. Boot to BIOS with F2 and check if your boot SSD is detected OK as HDD0, press F9 in BIOS (reset), check in the Boot Devices tab of BIOS if Windows Boot Manager is at the top, if not move that to the top, save on exit and reboot. If you don't have that Windows Boot Manager in BIOS you need to repair the boot partition, if your boot drive is not detected you have to open the laptop (not recommended) to try reseat the SSD in the PCIe slot. If resetting BIOS did not fix it a Windows recovery USB flash drive may help to boot from that and try to repair the bootloader or restore your drive from a backup image on an external backup drive.

    I recommend bringing the laptop to Acer Services in the country you stay, yes Acer warranty is international. This involves resetting your system to factory defaults (reformat your SSD) so you may lose your data if you have not made a backup of your disk.

  • vinodinani
    vinodinani Member Posts: 4 New User

    Thanks for replying . I will go to nearest service center . I have reset bios and still same result . I think , SSD has become faulty . It is ok , if I lose my data . Can service center check warranty on my laptop using its label or will they ask for more documents ? Also will there be any charge for diagnosis ?

  • Puraw
    Puraw ACE, Member Posts: 13,016 Trailblazer

    Highly unlikely a HW issue after only 2 months use, probably a (failed) Windows update that was aborted. No charge for diagnosis but there may be a small service charge to reset the system to factory defaults ($25 in the Philippines). Yes, you will be asked for proof of purchase (bill + ID).

  • Can you send a picture of the bios info tab? You have to check if the ssd is being recognized in the bios.

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  • vinodinani
    vinodinani Member Posts: 4 New User

    thanks Puraw and egydiocoelho .

    I will post screenshot from BIOS soon .

    I bought from costco , i have an email of purchase . Will that suffice ?

  • vinodinani
    vinodinani Member Posts: 4 New User
    edited August 2023

    This is bios screenshot for egydicoelho .

    I think SSD is detected bu

    [Edited the thread to hide sensitive information]

  • I can't find any information about this ssd:

    Can you disassemble the computer, disconnect the battery and then disconnect the ssd?

    Send a picture of the ssd model as well.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)