Need help with my new Acer Chromebook Spin 311

KB876

I just got a brandnew Acer Chromebook Spin 311. I was playing songs from YouTube yesterday and I just saw it shut off and I don't believe the battery had ran down as it had charged in the night but it was giving an error message with the battery having an exclamation sign and it won't charge when its plugged in. Everytime I start it whilst it plug in it gave the same battery error message. Came on this site and followed the battery reset option to hold the start button down for 15 seconds and unplug the charger but chargerbunow nothing at all happens including the error message. I just got this laptop from abroad as a brandnew one and it's giving trouble already.

[Edited the thread to add model name to the title]

billsey

Since it is still new it's likely best to contact Acer support on your issue. Which Chromebook Spin 311 model do you have? Your full model number is usually on the same sticker as your serial number, it should look something like CP311-xxx-xxxx. It's likely either the battery or the charger but they'll fix it for no matter which it is.