Why does it always say Freesync Premium Off on my x27u, even though I turn on Freesync and G-sync?

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tombox
tombox Member Posts: 1 New User
edited July 2023 in Predator Monitors

Acer support wanted to warranty this in, but I'm considering just returning this. Before I do, why does Freesync Premium always say off, even though I turn on Freesync on the monitor and G-sync in Nvidia Control Panel?

Even though the monitor itself says Freesying premium off, turning everything on seems to enable g-sync, according to g-sync pendulum demo. It's just on the monitor menu it always says it's off.

Is this a defect, should I return this, or can this be fixed via software update?