Nitro AN517-55 not shutting down, when those problems going to be fixed for real ?

Serkan51755
Serkan51755 Member Posts: 50 Troubleshooter
edited July 2023 in Nitro Gaming

i think after insider program or bios update , i had few problems with my nitro .

1) sometimes it doesnt start and , have to reset the batary., then its starting

2) sometimes when i want to shut down its just restarting . (i have to press few secound to on off button)

3. inaccessible boot device problem i had to close some setting from bios to open it .

when those problems going to be fixed for real ? i paid alot for this stpid labtop.

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 13,365 Trailblazer

    If this happened after you updated BIOS check the Acer Support site for your model if you have the correct Acer BIOS version, if not install the Acer BIOS from the Acer Support site.

    If you suspect the problems happened after a Windows update, uninstall the update or if not possible, Restore your system to an earlier point with Windows System Restore (type that in the Search bar).
    if none of this helps you have a rogue driver or app that needs to be uninstalled. Either check in Device Manager if you see any Unknown Devices or yellow exclamation marks and uninstall those, reboot (online) with the internet working. Alternatively Safe Boot with Base Video as the GPU drivers may be corrupted.

  • This latest update is for the rtx 2050 video card:

    What video card did your computer come with?

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  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    rtx 3060 i have nvdia experience auto updating my gpu. and those drivers in acer website all are out of date .

  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    can i just go back to previus version of bios ?

  • It is possible, but very risky. I suggest you first try resetting the bios settings. Access the bios, press the f9 key and then the f10 key. Then check to see if the symptoms continue.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    i did it many times , but yesterday my labtop didnt start , i had to reset the batary again to start it .do you thing clean instaltion can solve my problem ?

  • Try disconnecting and reconnecting the lithium battery and the rtc battery:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    my warranty is still ongoing ,i cant open the screws . but i took off the ac adapter and hold start button like 20 sec and plug cable and press start button its working . when i go home i will open my labtop it wont start until i reset the batary again.

  • If your computer doesn't have a warranty seal, you can take it apart. But you cannot cause damage to the notebook.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    Which browser are you using? It could be a virus. You can reset ur browser.

  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    I do a clean installatio, i enable the vmd. I couldn't see the drivers to instal windows, then i downloaded intel vmd controller for my 12th gen cpu and clean all the disc parts, installed the windows. Now all works fine. Vmd enebled now not having any bdos. I made stess tests. All fine now. Thank you for trying to help me.

  • Is the computer shutting down now?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Serkan51755
    Serkan51755 Member Posts: 50 Troubleshooter

    no more shutting down sometimes i guess it is having bluescreen about The “IRQL NOT LESS OR EQUAL” but it happen when i tried to start some game called The Long Dark.other than this all fine .