My sound driver and touch screen are not working after resetting my Acer S10002. How can i fix ?

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Jobayer
Jobayer Member Posts: 4 New User

My sound driver and touch screen are not working after resetting my Acer S10002. How can i fix ?

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  • Jack22
    Jack22 ACE Posts: 3,753 Pathfinder
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    @Jobayer

    Turn off the unit and disconnect the charger. Than press and hold the power button for 45 seconds.

    Click on 'Yes' if the comment answers your question!
  • Commodore_1995#
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    Hello! Can you check for any problem drivers in device manager?

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  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @Jobayer

    I understand you say "My sound driver and touch screen are not working after resetting my Acer S10002"

    If you have reset the computer ( did a factory reset to reinstall windows ) then you have to reinstall the drivers.

    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers `

    Installthe sound, chipset and touchscreen drivers. It should work fine

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

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  • Jobayer
    Jobayer Member Posts: 4 New User
    edited July 2023
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  • Jobayer
    Jobayer Member Posts: 4 New User
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    I searched with my device serial number but didn't find the driver

  • billsey
    billsey ACE Posts: 31,740 Trailblazer
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    Use the Platform Drivers Installer.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Jobayer
    Jobayer Member Posts: 4 New User
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    will it fix the touchscreen and sound problem?

  • Commodore_1995#
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    Can you check for any problem drivers in device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 31,740 Trailblazer
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    If the problems are driver related, then a reinstall should fix it. If there are other issues with the hardware then it likely won't fix it. Touchscreen and sound are enough different I expect the issue is more likely software than hardware.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.