how do I fix a white screen with no mouse s there a way to fix this or is my XB271H simply broken?

Antwaun

I came back home from break to find my monitor on and with a white screen. I tried unplugging and shutting it off but that doesn’t seem to work. This issue have only to my knowledge happening today. Is there a way to fix this or is my monitor simply broken?

[Edited the thread to add issue detail and model name]

William_mk2

@Antwaun

It might be a cable issue..   Remove all the cables from monitor.   Press and hold the power button of monitor for 1 min.    Connect all the cables back.  Try to turn on the monitor.   Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

Please remove the cable between monitor and computer.     Try to connect it back and check.    If possible try to use an alternative cable and check. 

If the problem persists try to use an alternative power cable and display cable and check.    Try to bypass the surge protector and connect the monitor directly to power outlet.    Try to connect monitor on a different power outlet or surge protector and check. 

On the monitor – use the control buttons.   There will be an option to reset monitor settings to default.    Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check.

Antwaun

here’s the serial and others

[Edited the content to hide sensitive information]

Antwaun

acer Lco Monior液福價示高/液品量示路
Model No,
XB271H
Version
<8271H Abmiprax LED Backlight
Power Rating
100-240V - 50/60H2 1.5A(1,5A)
Part Number
UM HX1AA. A02
Mig Date
November 2017
Serial Number
MMTSWAA003XXXX

[Edited the content to hide sensitive information]

William_mk2

@Antwaun

It might be a cable issue..   Remove all the cables from monitor.   Press and hold the power button of monitor for 1 min.    Connect all the cables back.  Try to turn on the monitor.   Connect the monitor to computer and check. If the cable is non removable please don't try to remove it. 

Please remove the cable between monitor and computer.     Try to connect it back and check.    If possible try to use an alternative cable and check. 

If the problem persists try to use an alternative power cable and display cable and check.    Try to bypass the surge protector and connect the monitor directly to power outlet.    Try to connect monitor on a different power outlet or surge protector and check. 

On the monitor – use the control buttons.   There will be an option to reset monitor settings to default.    Try to reset the monitor and check.  

To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check.

Commodore_1995#

Does the same problem occur when connecting the monitor to another computer?

Antwaun

https://community.acer.com/en/discussion/comment/1214069#Comment_1214069

no it’s just my monitor, the computer is fine it’s just my monitor. This has never happened

Antwaun

I did what you said didn’t work, as for getting another cable I would have to go buy one. Can connecter cable randomly go bad?

Also the buttons for my monitor won’t work the the only thing that works is on the on button

William_mk2

@Antwaun

To isolate the issue, try to use the same monitor to a different computer and check  or  Try to use an alternative monitor on this computer and check.