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Acer Crystal Eye Webcam does not work after upgrade to Windows 8

Dear Acer community, I recently baught an Acer Aspire Timeline U (Aspire M5-481TG) and upgraded it from Windows 7 to Windows 8 using the Acer Upgrade Assistant Tool. Now, my laptop does not recognize my webcam anymore. Neither the Acer Crystal Eye program (which I have also updated), nor Skype nor the Windows 8-default "Camera" will show me a picture. I have a device called "SPCA2082 PC Camera" listed in the device manager, which it claims should work. Thanks in advance for any help Smiley Happy

Answers

  • thedonpoethedonpoe Posts: 4Member

    I have also checked the Acer Website for drivers: /en/home/leaving?target=http%3A%2F%2Fwww.acer.de%2Fac%2Fde%2FDE%2Fcontent%2Fdrivers" class="Popup

    Non are available for the webcam.


    thedonpoe wrote:

    Dear Acer community, I recently baught an Acer Aspire Timeline U (Aspire M5-481TG) and upgraded it from Windows 7 to Windows 8 using the Acer Upgrade Assistant Tool. Now, my laptop does not recognize my webcam anymore. Neither the Acer Crystal Eye program (which I have also updated), nor Skype nor the Windows 8-default "Camera" will show me a picture. I have a device called "SPCA2082 PC Camera" listed in the device manager, which it claims should work. Thanks in advance for any help Smiley Happy


     

  • Tobers07Tobers07 Posts: 1Member

    I've been having the same issue for the past few months I have no idea how to fix it, so you're not alone.

  • orlbuckeyeorlbuckeye Posts: 9Member

    I device manager where it shows device did you do a search for the drivers? Try doing the search on the internet.

  • thedonpoethedonpoe Posts: 4Member

    Thank you for the suggestion, orlbuckeye. The device manager does show two drivers: C:\WINDOWS\system32\drivers\ksthunk.sys and C:\WINDOWS\system32\drivers\usbvideo.sys.

     

    Updating it will result in Microsoft telling me that my device has the latest drivers.

     

    Also, uninstalling the device and "Acer Crystal Eye" has no effect, as the "Acer Crystal Eye" software will not install without the webcam and its drivers installed, and reinstalling the device will use the same drivers.

     

    The software also shows the Webcam as a device, but the display remains black.

     

    Also, the folks at Acer (Brindhavan M) have provided me with the following solution. Let me quote it, it might be of help for some people with the same issue out there:

     

    "Regarding the issue, we request you to reinstall the drivers in the unit which might fix the issue.

    1. Press the Windows key to open the Start screen.

    2. Type Recovery in the search box.

    3. Click Acer Recovery Management in the search results.

    NOTE If asked to allow the program to make changes, click Yes.

    4. Click Reinstall Drivers or Applications.

    5. On the Contents tab, locate the driver or application you wish to install and click the Install icon.

    NOTE Additional Windows Features may be required for some program installations. Be sure you download and install these Features.

    6. Follow the prompts to install the driver or application."

  • thedonpoethedonpoe Posts: 4Member

    Dear Tobers07, are you also using Windows 8? I have heard of people with the same problem on other operating systems.

  • lalalala Posts: 2Member

    I can't find Acer Recovery Management on my laptop. What should I do? After I reinstall my OS, i lost any acer empowering tech menu

     

    thx


    thedonpoe wrote:

    Thank you for the suggestion, orlbuckeye. The device manager does show two drivers: C:\WINDOWS\system32\drivers\ksthunk.sys and C:\WINDOWS\system32\drivers\usbvideo.sys.

     

    Updating it will result in Microsoft telling me that my device has the latest drivers.

     

    Also, uninstalling the device and "Acer Crystal Eye" has no effect, as the "Acer Crystal Eye" software will not install without the webcam and its drivers installed, and reinstalling the device will use the same drivers.

     

    The software also shows the Webcam as a device, but the display remains black.

     

    Also, the folks at Acer (Brindhavan M) have provided me with the following solution. Let me quote it, it might be of help for some people with the same issue out there:

     

    "Regarding the issue, we request you to reinstall the drivers in the unit which might fix the issue.

    1. Press the Windows key to open the Start screen.

    2. Type Recovery in the search box.

    3. Click Acer Recovery Management in the search results.

    NOTE If asked to allow the program to make changes, click Yes.

    4. Click Reinstall Drivers or Applications.

    5. On the Contents tab, locate the driver or application you wish to install and click the Install icon.

    NOTE Additional Windows Features may be required for some program installations. Be sure you download and install these Features.

    6. Follow the prompts to install the driver or application."


     

  • ethanrethanr Posts: 2Member

    thedonpoe,

     

    I am having the same issues with my webcam, only mine is a sporadic thing.  Just tonight, it was not working, then it started working for a couple hours, and now it's back to not working, no matter what I do.

     

    I just bought my TimelineU in August.  I am still running Windows 7, instead of 8, but everything you described is the same as the problems I'm having.  The device manager shows that SPCA2082 PC Camera has fully up to date drivers and that "this device is working properly", but I still cannot get anything beyond a blank black screen in Crystal Eye, Skype, etc.

     

    I also tried following the instructions you listed in above, using the Acer eRecovery program to reinstall the driver, but that did nothing as well.

     

    I have contacted Acer's chat support on two seperate occassions, and both times they have resorted to telling me to run a System Restore, but I refuse to believe that that should be necessary every time this webcam goes MIA.

     

    I hope someone at Acer takes note of this problem soon, it's really putting a major damper on a laptop that I otherwise love.

  • ethanrethanr Posts: 2Member

    lala,

     

    I know the instructions say to type "Recovery" in the search box, but you might have better luck entering "eRecovery" since that's what the program is actually labeled as.

  • balavishnubalavishnu Posts: 1Member

    even i have the same problem, it was working yesterday in skype and today it's not working...any one pls help winn8 users

  • dga232dga232 Posts: 2Member

    I am also having the same problem, I have an aspire 5560, and upgraded to windows 8 today, and then realized I lost all the acre stuff that was on here, looking through a few things I found out about the windows.old file with all the old stuff in it, and read that all I had to do was copy and paste the folders into a windows 8 folder to recover them, but did not seem to work, perhaps the drivers were not included in the folder, could really use some help with this, Webcam is the only thing I have found that dosen't work, but IM sure without all my acre drivers and what not something else will go wrong in the future Smiley Indifferent

  • dga232dga232 Posts: 2Member

    may have found a solution, found the erecovery management folder in the windows.old folder, copied nad pasted to a windows 8 folder, and now trying to run the recovery, will update later to let you all know if it worked #fingerscrossed

  • BuscopBuscop Posts: 3Member

    I also just upgraded to Windows 8 on my Aspire 7736Z and no web cam. So Acer should really get this issue sorted out or its time to buy a different Laptop

  • realpaprealpap Posts: 1Member

    i just "solved" it

    after reading everything i could on internet

    some hp laptops use a similar webcam

    when it fails the name changes from hd webcam to SPCA2082 PC Camera

    the same happened to me with my acer m5-481t

     

    the thing is,

    mine stopped working 

    then today suddenly started working again

    and NOTHING changed software wise

     

    then i readed about some hp with the webcam bad wired

     

    so i uninstalled the webcam from the device manager

     

    then turned off the pc

     

    then i shaked it a lot, opening and closing the screen

     

    turned on again

     

    went to acer crystal eye

     

    and the program went crazy, detecting and losing the webcam

     

    then went to msn messenger webcam configuration menu

     

    and also, the webcam was being detected and lose

     

    so i started shaking the laptop...

     

    guess what, it started to stabilize till endend up working

     

    clearly theres something wrong with the hardware, some connection or something like than

     

    hope it helped, im gonna return mine (or at least try to)

  • roybensonroybenson Posts: 6Member

    same here.. still not working i also did acer recovery re-intallation of os.. before/after driver upgrade my  SPCA2082 PC Camera still not working.. im using win7premium x64... m5-481tg

  • roybensonroybenson Posts: 6Member

    i fixed it.. i accidentaly broke my led screen. so what i deed is to remove the camera and the connection and then put it back.. the camera works fine now.. the solution went expensive for -_-.. but for you guys lucky need not to broke your led screen

  • shadowfreakshadowfreak Posts: 1Member

    I have been having similar problem. on mine when i click on the acer crystal eye webcam it says camera not found! obviously there is a camera cause its built into the laptop. anyone know  a solution to this.

  • Acer16Acer16 Posts: 6Member

    Hello,

     

     Please Not to worry in order to fix the issue as you have upgraded the computer to the windows 8 the operating system files and drivers has been changed ... You Just need to do is download the drivers from the website www.support.acer.com select your product and download the drivers... Issue would be fixed.

  • coxescoxes Posts: 1Member

    Saying "Go to website, doanload software, fixed" is not helpful. 

     

    Everyone across all the forums I have looked at has the same problem. 

     

    For my 5620Z, THERE IS NO CAMERA DRIVER LISTED AT ACER.  If you can find another driver for another laptop, you can download the driver, but then the Setup.exe won't run, because it still reports CAMERA NOT FOUND, PLUG IN THE CAMERA.

     

    Come on ACER, this problem is all over the net,  get it sorted!

  • AJSmith1985UKAJSmith1985UK Posts: 6Member

    I have the same issue but id like to thank you for your advice off members on this thread as mine is working now too

     

     

     

  • AJSmith1985UKAJSmith1985UK Posts: 6Member

    Im not sure if this will help but ive noticed one thing you dont need to use the acer app for the webcam ive tried using the one installed with windows 8 called Photo + Video its the green tiles on your start screen for photos/video and works fine

     

    As for web conferencing/msn for example i found it works without issues

     

    as i said this may be useless info but its what ive learnt.

  • onlymy2centsonlymy2cents Posts: 2Member

    If you recently installed Windows 8 on a computer that had a different operating system on it and you can get your webcam to work on the desktop side of Windows 8 but not in the Metro side of Windows 8, this may solve your issue.

    Follow these steps to get your webcam working in both desktop and metro sides of Windows 8.

    1. Go Settings/Control Panel/Hardware and Sound/Devices and Printers/Device Manager

    2. Go to the Imaging Devices and Disable the webcam

    3. Go to Control Panel/Program and find your webcam's DRIVER and uninstall the DRIVER, not the webcam.

    4. Shut down your computer; wait 30 seconds and turn it back on. Login and go back to the Device Manager (see steps 1 and 2 above) and then ENABLE the webcam.

    This worked like a charm for me on my Fujitsu T5010 built-in webcam. I hope it works for you too.

  • ikhwanulfajriikhwanulfajri Posts: 1Member

    ma acer crystal eye webcam won't work after its asking for udpate. the camera now turn into spca2082PC camera, it was hd webcam before. i think that is the problem. i already take my notebook (Aspire M5-481TG) to acer center, and it's fine now. should i take to acer center everytime my webcam won't work? its silly...

     

    after googling and searching at forum on the internet about this problem, and ofcourse acer professor, its always said to reinstall, or take it back into factory setting (and backup first). It's silly....

     

    why acer did'nt give the simple solution with answering my simple question, how to change SPCA2082 PC Camera into HD Webcam again like first time i bought it. Because IMHO i think this is the problem, the SPCA2082 thing!!

     

    Why acer didn't make a simple way to turn SPCA2082 into HD Webcam? Because if i'm looking into imging device it's said Imaging Device SPCA2082, and it said working. The fact? It just show a blank black page.

  • garidanetgaridanet Posts: 1Member

    I did the following:

     

    Opened the folder C:\Windows\System32\DriverStore\FileRepository\usbvideo.inf_amd64_5cd0a3ac2020bf43 (I don't if the name of the folders are the sabe, anyway I think it's straightforward to find). I right-clicked usbvideo.inf (a file that dates back to 2012) and selected to install. Problem seems solved, but I just did it, so a full report only can only be written within next weeks.

     

    Best regards, André.

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