Sorry,,, why i can't reinstall my windows 11in acer aspire3 a314-22?

Sopan

I just reset my laptop to factory settings and everything went smoothly. But when I wanted to reinstall Windows it couldn't be installed and there was a notification that my laptop restarted itself or an unexpected error occurred. until in the end it still can't install windows.

please help those who know!!!

[Edited the thread to add model name to the title]

brummyfan2

Hi,

Could you please post the full model name of the laptop, like A5xx-xx and also tell us why do you want to reinstall Windows 11, what was the original operating system?

Sopan

my laptop model is acer aspire3 a314-22,

and the reason I reinstall my windows is because I want my laptop to be clear (clean) from accumulated files. and the default operating system is still Windows 11.

Alejandro_AC

Hi @Sopan I do not quite understand what you are saying, you say that you applied a factory reset without problems, this leaves the equipment as it left the factory, that is, clean.
But, what do you mean when you say that the problem appears when you reinstall Windows?

Thank you.
All the best.

Sopan

Ohh,sorry.I mean a notification appears like the photo above.

Alejandro_AC

Thank you.
Has this happened when you have applied Acer recovery options?

All the best.

brummyfan2

https://community.acer.com/en/discussion/comment/1213619#Comment_1213619

The factory restore is clean Windows as my colleague @Alejandro_AC said, in any case, you could try a battery reset, switch off the laptop, disconnect from mains, follow the instructions in the video, leave the laptop to rest for 20 Minutes, reconnect AC adapter and fully charge the battery before trying to start, 1 is the reset pinhole in my picture.

https://www.youtube.com/watch?v=NfhgnxUJoZo

Sopan

Thank you for the advice.but I've seen people's video tutorials on youtube and it worked on my laptop. Just to open cmd and to open registry editor to change the setup.exe number to 3 hexadecimal and it worked after I restarted.

thanks again for the advice and I apologize for taking up your time

Alejandro_AC

Thank you very much for sharing it in the community.
If you deem it appropriate, you can post the solution here, this will help other users.

All the best.