Laptop not turning on in Acer Swift 3 SF314-52 series

Hi,

My issue is as follows

1. Laptop didn't turn on. Nothing on screen and no lights turning on

2. I managed to restart the battery and charge so the blue light is now on after pressing the power button. Also cleaned the fan.

3. Now -Black screen regardless of what I do - I tried Fn +F6, Fn + F5, resetting the battery

4. Blue light does not go off after pressing power button for 10 seconds or closing the laptop

It was working fine yesterday evening. I fell asleep watching a YouTube video, so may have overheated? What can I do to troubleshoot?

I've ordered a new charger in case that's the issue. The battery is only a few months old and seems to be fine given the blue light. Any suggestions?

[Edited the thread to add model name to the title]

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Jack22

@ReniHrs

Wat is the model of the unit?

ReniHrs

Acer Swift 3 SF314-52 series

Jack22

@ReniHrs

Look at the picture below

You can find a battery reset pinhole at the back of the laptop. Remove the charger and take a pin or a sim ejector, put that in the battery reset pin hole and press and hold it for 40-60 seconds.

The power light on the laptop will turn off. Than try to turn on your laptop and it will work.

Commodore_1995#

Try disconnecting and reconnecting the battery:

https://www.youtube.com/watch?v=dQR8agF1M0s&pp=ygUUc2YzMTQtNTIgZGlzYXNzZW1ibHk%3D

ReniHrs

Thanks for replying Jack! I've tried doing this a few times, but I just tried again - the light did not turn off.

I took off the back of the laptop so I can access the button directly and tried a few times holding the button down for over a minute. Even recorded the time to make sure it was more than 60 seconds, but nothings changed.

Any advice? Maybe the button itseft is broken, so I never actually restart the battery

Happy to provide photos /video

ReniHrs

https://community.acer.com/en/discussion/comment/1212951#Comment_1212951

Thank you for the comments. Unfortunately, I tried that already a few times. Again today and it didn't help

Commodore_1995#

Can you test the power adapter with a multimeter?

ReniHrs

https://community.acer.com/en/discussion/comment/1212957#Comment_1212957

Translating this in Google translate came up to "Can you test the AC adapter with a multimeter?" - I don't own multimeter ATM, but I can order one. Can you elaborateon why the AC adapter may be the issue

ReniHrs

Also update - just disconnected and reconnected everything as per the video and had no luck

Commodore_1995#

It would be interesting if 19v is coming out in the adapter:

https://youtu.be/r0-6YYixUdw

billsey

If it charges then the adapter is likely working. You can test by looking at the indicator lights though, there are two of them and you have only mentioned one:

The Battery indicator is the one that's important in this case. It should be off until you plug the charger in and then either come on amber or blue. If it doesn't come on at all then the charger isn't doing it's thing, if it comes on either color then things are working as they should.

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