Acer Predator Helios 300 G3-572-56HY Shuts Down unexpectedly

ankit2811
ankit2811 Member Posts: 2 New User
edited June 2023 in Predator Laptops

Series : Predator Helios 300

Model No.: G3-572-56HY | MFG Date : 09/02/2018

S/N : NHQ2BSI007xxxx | SNID : xxxx

System Configuration

Intel Core i5 7th Gen

500GB SSD, 1 TB HDD

16GB RAM, NVIDIA GeForce GTX 1060 6GB

Issue :

While playing normal games or doing office work laptop unexpectedly shutdown, when it restart, in "predator sense" app Temperature of CPU tick to 86 degree, and fan starts to rotate faster how come temperate goes to this level without much of high level gaming or work? it happens frequently, attest twice in a day.

Why laptop shutdown ?

any solution to this.

[Edited the content to hide sensitive information and to add model name to the title]

Answers

  • Jack22
    Jack22 ACE Posts: 4,200 Pathfinder

    @ankit2811

    Try using cooling pad or can use Thermal paste to reduce the heat.

    Click on 'Yes' if the comment answers your question!
  • ankit2811
    ankit2811 Member Posts: 2 New User

    Used thermal paste on both CPU & GPU, it brought CPU temp down to 75 Degree from 86 degree..

    still issue persist…Laptop shutdown unexpectedly while doing normal work such as MS Office and internet browsing…

    Please help guys