Acer Nitro XZ342CUP When I turn off the monitor on the on/off power button on the screen,

Ghost79
Ghost79 Member Posts: 3 New User
edited June 2023 in Monitors

Hi guys

If u see attached picture, this is what happends after some usage time.

It started yesterday, the minitor is 2 years old. Its a ”Acer 34" Nitro XZ342CUP QHD 21:9 Curved 144 Hz”.

All cables seems to be attached. When I turn off the monitor on the on/off power button on the screen, and thurn it on again, the problem is gone. After some time, it comes back. Nothing i do or press fixes this except a reboot or on/off button.

My OS is Windows 11. Please advice. What is the source of the problem? I dont wanna buy a new monitor after only 2 years :/

[Edited the thread to add model name to the title and to add issue detail]
IMG_8621.jpeg

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Hi @Ghost79 It looks like an effect of electromagnetic fields, do you have speakers or appliances near or behind those walls?

    It can also be an effect of bad filtering of the electric current, does the plug have a ground connection?

    Is it connected directly to a wall socket or does it use an extension cord?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Ghost79
    Ghost79 Member Posts: 3 New User
    https://community.acer.com/en/discussion/comment/1211264#Comment_1211264

    No speakers or appliances close to the monitor. Bad filtering of the electric current, is smth I havnt heard before. It connects to the wallsocket atm.

  • Ghost79
    Ghost79 Member Posts: 3 New User

    and now it is not even possible to turn on anymore. Its dead.

    Well off to the store I go…

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,319 Trailblazer

    Oops, sorry, let me know how everything goes.

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

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