I have been having issues with the Bluetooth on my Acer Nitro 5 AN515-57-79TD laptop.
Its operating system is Windows 11.
I would make attempts to connect my Bluetooth earbuds to the laptop, and it would say that it is connected. However, the results would vary.
Sometimes the device does show up in my sound output options, and sometimes it won't.
On the times that the device do show up, there are problems playing music or a video. For example, if I play music with Windows Media Player, the program would hang for many seconds and start playing, but there would be no sound. The same thing happens with playing Youtube videos.
I can confirm that there is nothing wrong with my Bluetooth earbuds because they work properly on my phone.
I tried another solution of plugging a Bluetooth 4.0 USB dongle to see if my earbuds would pair with my laptop with it. It worked for one day, but on the next day after I rebooted my laptop, it stops working. In the device manager, it would say the driver for the dongle is experiencing the following error:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"
From this point on, I tried many solutions including the following:
- uninstalling the Bluetooth driver, and restarting my laptop so that it automatically installs the driver again.
- Using Driver Easy to download the latest updates for the driver
- Going Acer's website and downloading the Bluetooth driver accordingly to my laptop model.
- Going on third party sides to find an update for my driver
- I followed the steps given by Window's troubleshoot feature.
- Opening Window's Services App and setting the start up type of Bluetooth Support Service from manual to automatic.
None of those work. I even bought a new Insignia Bluetooth 5.0 USB to try it on my laptop. However, after it finishes installing the driver, it would still give the same error as before:
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"
As a side note, my phone can connect to it, send and receive pictures via bluetooth, but for some reason, my earbuds and the Bluetooth dongles don't work on it.
I appreciate any advice I get from here.
[Edited the thread to add model name to the title]
