Help with Audio Question [ACER PREDATOR MODEL PO5-640]

Joe9844

As I said you will never fix your problem because you don't listen and continue to give irrelevant information and then neglect to give relevant information.

Your tv has a 3.5mm output jack, which makes it irrelevant as I specifically said that your tv gets the audio from the HDMI cable which is governed by the graphics card driver (not realtek audio driver). All you are showing us is that Intel Display Audio works.

The first rule of trying to diagnose stuff is - KISS - keep it simple stupid.

You have a headphone jack in the front. The back is line-out for speakers. It doesn't matter whether it cause problems or not (99.99% it doesn't matter). But keep it simple by doing all the stuff by plugging it into the "supposedly" correct jack.

Also because of TRS vs TRRS difference - and we don't know whether it matters or not. The KISS rule also dictates that you use your headset's supplied Y splitter and plug both the jacks into the front. So keep it simple by plugging it with the "supposedly" correct Y splitter.

Just because you have no sound output doesn't mean that you should neglect the mic input side of things. That gives us some valuable information for people to diagnose your problem. Record a 10 second clip using windows' built-in vioce recorder. Since you can't hear anything on your computer, send it to your phone and see if you can hear it on your phone. Valuable information.

Go to Microsoft update catalog and search 6.0.9514.1 (the 12.1 MB file) and 1.0.616.0 (either 23 or 26 MB). Download the 2 cab files and follow this instruction to update. Then run Microsoft store to update the realtek audio console app.

https://community.acer.com/en/discussion/588107/realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this-predator-pt917-71

You should come out like this:

Once you update to the latest driver that is barely a month old and you still have audio output problems —- then you may have hardware problems. That's how you diagnose tech problems —- you keep it simple and you do things methodically.

I don't pretend to have all the answers and I don't know whether I can fix your problem. What I do know is that I ask for x and y additional information —- and you rant and rave and then not give us those information.

BamzOfficial

https://community.acer.com/en/discussion/comment/1212996#Comment_1212996

The TV isn't linked to anything with any other cables or my pc because it's a standalone device. And it doesn't use HDMI either cause it's all built in. I was only saying that my headphones worked through other 3.5mm jacks to show that it's not the headphones being the problem

Joe9844

You already established that your headset works by plugging into your phone. So it is a completely irrelevant information that continued to confuse people trying to help you. I said CONTINUED because it took you about 11 posts to fully explain that it is just "another" example.

So what's happened to your computer after updating your drivers to 6.0.9514.1.

Again, you CONTINUED to post irrelevant information (about your tv) when I told you specific steps to update your audio driver and you should have replied on that.