Swift sf514-54t-58OX randomly shutting down

dahzombiedude
dahzombiedude Member Posts: 2 New User

received as a gift in middle (2020?) had no issues with it for a while but starting around February 2022 it has randomly started shutting off with no warning. Everything shuts off except the power indicator and to power on the device I first have to hold the power button for 10ish seconds to “power” it off. Sometimes when it shuts off there is a fairly quiet click sound that comes from the left side of the keyboard.I have tried holding the battery reset button for 25 seconds and it did not fix the issue

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    Everything shuts off except the power indicator

    Next time this happens try pressing and holding the FN key, then press the F1 key or key with the Zz symbol.

    Jack E/NJ

  • dahzombiedude
    dahzombiedude Member Posts: 2 New User

    JackE that has not done anything but now it is also shutting off completely light and all as well as the light staying on

  • Puraw
    Puraw ACE, Member Posts: 14,505 Trailblazer

    How did you upgrade to Windows11 or are you still on Windows10? This sounds like a driver problem and incorrect/corrupted OS installation. Best would be to do a Clean install of Windows11:
    https://www.elevenforum.com/t/clean-install-windows-11.99/

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @dahzombiedude

    We might have to do a refresh and reset first.

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    or

    Try windows + r on keyboard

    Type systemreset on run

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progress

    Note:

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

    You can also do the recovery in an alternative way..

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

    It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset
    It will be in progress 

    If the keep my files option is not working 

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. 

    If the just remove my files is not working..

    Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 
    It will reinstall windows. 

    Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

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  • JackE
    JackE ACE Posts: 45,178 Trailblazer

    now it is also shutting off completely light and all as well as the light staying on

    Then try pressing and holding the FN key, then press the screen symbol keys, or F3 & F4

    Jack E/NJ