Why stop making replacement parts after 3/4 years? Lost faith in Acer.

MitchH

I've had a very bad experience with customer service.

I purchased a ConceptD CN715-71 from Acer in August 2019 for £2,392.14 (could have gone Apple) for professional video editing.

It developed an overheating issue so I sent it off for repair earlier this year (just out of warranty). It took four months for them to tell me that they stopped making the part they needed for repair (why stop making parts so soon for EXPENSIVE laptops?!)

To top it off, it has been returned to the WRONG address - waiting to hear back from them today but doubt I'll get a call back as promised.

So warning to any future customers purchasing for professional use.

Puraw

https://community.acer.com/en/discussion/686568/why-stop-making-replacement-parts-after-3-4-years-lost-faith-in-acer-warning-to-future-customers

There are plenty of replacement ports including for much older PCs than what you have. Acer may not be able to provide those but Zandparts (see below) has original Acer parts for any model, you may have to contact a good PC repair shop.

https://www.zandparts.com/en/acer/notebook/conceptd/cn715-71?ProductCategory=Mainboard

StevenGen

https://community.acer.com/en/discussion/686568/why-stop-making-replacement-parts-after-3-4-years-lost-faith-in-acer-warning-to-future-customers

Yes, that is NOT acceptable especially with such an expensive laptop which Acer should have premium support for, I agree! I would suggest as its much better (especially if the laptop is out of warranty) to get an experienced technician to fix your laptop, also and if you are in the UK, don't be disheartened, as I suggest that you look up this technician called Sorin Electronics | UK Electronics Repair Services as Sorin is a very experienced technician that also has a YouTube channel and you would be much better off sending your expensive high end ConceptD CN715-71 laptop to him.

Just thought I would include some of the cooling parts like fan and thermal module for your reference fitted to your below ConceptD CN715-71 laptop as we do have the appropriate parts listed in this laptops SG, so don't despair as these laptops can be fixed.

MitchH

Puraw

Thanks for replying to me.

It does look like Zandparts supplying plenty of spares but if you check the link - they're all out of stock (hence Acer telling me that they stopped manufacturing spares for it. Appreciate the help though.

StevenGen

Thanks for also replying! and that repair place looks promising, perhaps they MIGHT have the part. Appreciate the help.

Don't you think it's strange that it has to be fixed elsewhere though