acer nitro 5 Laptop problem when I try to turn it on it loads and freezes.

MrRandom
MrRandom Member Posts: 3 New User
edited June 2023 in Nitro Gaming

my acre nitro 5 is not working idk why but when I try to turn it on it loads and freezes and stuff

[Edited the thread to add model name to the title and issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer

    Hi @MrRandom can you please indicate the exact model of the computer and the version of Windows installed?
    Is the problem the same if you turn it on battery than if you connect the power supply?

    Thank you for participating in the Acer community.
    All the best.

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  • Puraw
    Puraw ACE, Member Posts: 14,744 Trailblazer

    Disconnect all USB and external devices (speakers, monitors and hubs), check if the freezing problem is gone.
    if still the same, I would restore the system to an earlier point, if you cannot get to Windows, press Alt+F10 when you see the Acer logo, this will get you to the blue Troubleshoot menu where you can select Restore to an earlier date or do a complete Reset this PC without losing your files.