My Acer Chromebook c731 keeps going off when I hit some keys.

Truella
Truella Member Posts: 1 New User

Recently my keyboard stopped working, then it started working again, then two days ago it started again, my pc always goes off before I'm able to type in all of my passwords. And it always goes off when I hit the T key or refresh key. Please what can I do. I have tried the esc + refresh + power button method but my pc did not refresh or restart

Answers

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Is there any damage to the case or keyboard? Because the power button is integrated into the keyboard it's possible something there is pressing the power button when you hit one of the problem keys. It's also possible the issue is in the keyboard connector:

    Open it up and try reseating that cable a few times to help wipe any corrosion off it.

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