Dear Acer community!
Please advise me on how to proceed: Back in November 2022 my 1-year-old Aspire 5 Acer Laptop F5H2KFR2. It absolutely randomly shuts off regardless of what program is running (Outlook/YouTube) or whether it is idle. These episodes occur with such a random frequency: sometimes the laptop works smoothly for 3 days, and then next it can shut off every 5 or 20 minutes.it is essential to notice that when it shuts off it does not shut off entirely, because after pressing the power button, I feel that some remaining activity under the keyboard finally halts.
I gave my laptop to my local Microelectronics, and they stated that they kept the laptop working for 5 days and could not catch such a sudden shutting-off occurrence, which seems strange to me, since it shuts off pretty frequently. They checked the battery, and it turned out to be fine, and we tried to replace the charger, and with the brand-new charger shutting off episodes still persisted. The senior tech from the store could not offer any solution. I paid almost $700 for this laptop over a year ago, and still hope to fix it.
I took it to a local computer repairman, who charged me $85 and said that it needs heating paste. I doubted it, since my laptop does not suffer from overheating. Please advise me where to start (what to start checking first) and whether it is worth trying to fix it. This laptop has McAfee installed, so I do not expect any viruses. However, after several months of attempts and a total of $150 of diagnostic fees wasted, I would like to finally pin down the problem.
I very much appreciate a piece of good advice.
Olga
[Edited the thread to add model name]
