Laptop DOA. What is going on ?

andyman67

Hello, 3 weeks ago I ordered a 27 inch monitor from Acer. Unfortunately it was DOA - dead on arrival. I am based in UK.

So I called Support and a lady with a very thick South African accent spoke to me. She mentioned a £50 offer and said (as far as I could make out) that this was compensation to myself if I chose to ask for a repair rather than a brand new replacement.

So I communicated this arrangement to the tech support team. They sent me a message asking when to collect it and I said last Friday. But they didnt turn up. And worse, they sent the below message.

Dear Andrew,

We would like to inform you, the agreed refund of £50.00 has been sent as the alternative to returning your order.

The refund may take up to 2 business days to be completed.

To me this reads as if they believe the case is closed !!😡

Why would they think I could possibly be able to get a totally dead laptop working again for just £50?? I am £170 out of pocket without a working monitor!

It's nonsensical. I thought the £50 was compensation for receiving a repaired, rather than new model.

Can anyone throw some light on this policy?

Samuel-Acer

Hi andyman67,

I am very sorry to hear this, unfortunately, the Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

Only your local support services can help you with this, the community is not an escalation channel, unfortunately.

Note: This thread will be now closed.

Sorry for any inconveniences this has caused you.

Regards,

Acer-Samuel