Acer Nitro 5 AN515-58-56-CH need warranty repair

Iryna_So
Iryna_So Member Posts: 3 New User
edited May 2023 in Nitro Gaming

Hello! My name is Iryna, I’m from Ukraine. I have a laptop Acer that was purchased in the USA in 2023,
S/N NHQLZAA0013XXXX; I used the laptop for only a month and suddenly it broke. Took it to an official Acer service center for warranty repair. But I was refused repair due to the fact that the laptop was produced only for the US market. I am asking for help in solving the issue regarding warranty repair of the laptop. Can I send this device for repair to USA? And what is needed for this? I will be very grateful for the answer!

[Edited the content to hide sensitive information]

Answers

  • StevenGen
    StevenGen ACE Posts: 12,825 Trailblazer
    edited May 2023

    What is wrong with your laptop, as a new laptop shouldn’t have anything serious wrong with it. If the laptop does not boot then you need to reset it, try the Battery Reset by pressing the Power button for 10 seconds to reset the battery. Otherwise you can do a Hard Reset that needs the main battery taken out and the RTC/bios battery disconnected, and the ram taken out, then leave all components disconnected for 15min and then reconnect all, and reboot the laptop, as that should reset the laptop and make it boot. Opening a laptop does not void the warranty, btw, this happened to my Nitro 5 AN515-56 laptop too, that is an older model and a 16-month-old same laptop and doing all the above fixed the problem 100% and my laptops works perfectly and I've never had a problem since..

    The other thing is, that putting this post on this forum, hopefully your message can generate a more official answer, and someone can give you a solution and a more definite answer of what you should do to get this laptop fixed. Good luck

  • Iryna_So
    Iryna_So Member Posts: 3 New User

    Thank you for your answer! The laptop simply "fell asleep" during operation. It does not turn on at all. The service said that the rt6338bgquf microcircuit is faulty. But this is only the minimum, maybe the motherboard needs to be replaced(( Maybe it's a factory defect? it's really strange that this happened with a NEW laptop.

  • Iryna_So
    Iryna_So Member Posts: 3 New User

    The problem is solved.

  • How the problem solved? This integrated circuit you mentioned is a voltage regulator.

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