Hello Acer,
I bought an Acer Nitro 5 back in 2016 and I wanted to say that I am still using it to this day. Although it runs hot and has started to crash due to it hitting it's EOL a LONG time ago it has DEFINITELY put in it's work the last 7-8 years. I had a SSD card crash on me in 2018 and your Tech support/ customer service was on top of it replacing the part at no charge to me while I was literally in china and flying back to and from Wuhan for military drills. I want to say you do have an appreciative fan for your great customer service and robustness of your laptops. However, as I am now moving on in a potential career with a degree in game art (your laptop put in a lot of work running programs like Maya and UE4 for modeling, game development in my time at full sail university studying for my degree.) The problem is that I need a new desktop to further my modeling/ animation career and unfortunately Acer does not provide custom parts for building desktops. Although I do like some of your lineup I'd love to see if I can get more power without compromising some of the things your current desktops do not offer. If Acer made their own custom GPUs, Motherboards, Cases, ect. I would definitely add some of those to my future build. I wish to continue being a loyal customer, but your current lineup sadly would not suit my needs over the next 3-4 years. Are there any plans to change this in the future?
[Edited the thread to add model name]
