Predator Helios 300 PH315-54-760S Wifi driver doesn't start successfully

Yesterday my wifi driver on my Predator Helios 300 (SNID: XXXX) stopped working. It was working fine until I plugged it into ethernet to get a faster download. When I unplugged it from the internet it couldn't connect to my router. In network settings it only gave me bluetooth options. I checked to make sure airplane mode was off and confirmed that it was. I checked the device manager and noticed that that the wifi driver had an error. All it told me in properties was that it didn't start properly. I tried restarting the computer, reinstalling the driver and even downloading a new driver off acer and installing that. None of it solved the problem. I ran a full windows defender scan and it didn't find any viruses. The internet only works now when I plug the ethernet cable in. Has anyone else had this issue? If so, how did you solve it?

wifi error.png

[Edited the thread to add model name to the title and to hide sensitive information]

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jrmurray

FYI, the model is Acer Predator Helios 300 PH315-54-760S

Puraw

https://community.acer.com/en/discussion/685673/wifi-driver-doesnt-start-successfully

I assume that your BT is still working? I believe that is on the same Killer card. If BT is not working uninstall that driver too.

With Device manager uninstall the Wireless Lan driver (Killer) and any other driver with a yellow exclamation mark or Unknown device, also check the hidden devices. Don't install anything, let Windows11 do the installing, reboot.

If you still get Lan driver errors even after installing the latest driver from Acer Support, you may have to replace the WIFI card but I recommend you ask Acer Services in your country do this.

StevenGen

https://community.acer.com/en/discussion/685673/wifi-driver-doesnt-start-successfully

Just in addition, as I've had allot of mixed experiences with the Killer AX1650i Wi-Fi/BT card (which is an Intel card) which has problems and I'm not surprised that you are having problems with this cards Wi-Fi on your Predator Helios 300 PH315-54-760S,

Just as an example, on my Nitro 5 AN515-56 laptop this same card refuses to work with any other newer Win-11 driver except the initial Acer oem Killer BT driver Version 22.40.0.2, but the BT is still very hard to connect to sometimes and disconnects and its very troublesome and a pain, but and initially (16 months ago) the Intel Killer Wi-Fi gave me troubles also with the then latest drivers together with the BT and only worked on the oem Acer Killer Wi-Fi and BT drivers, but Intel fixed the Wi-Fi part of this card but not the BT. But now, the Wi-Fi section is working 100% with the latest Wi-Fi Win-11 driver Version 22.200.0.6. I'm also thinking of changing my card to either the Killer AX1675i or the Intel AX211 cards.

Try to completely uninstall all the Wi-Fi and BT drivers see this guide "Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter" and then reinstall your Predator Helios 300 PH315-54-760S oem Acer Killer drivers for Wi-Fi Version 22.130.0.5 and for BT Version: 22.130.0.2 and see if that reinstates the Wi-Fi section of your card. If not, then you need to open the back of your laptop and see if the card is seated properly in its slot, if it is then the card is faulty and needs replacing.

If you need to replace the card, replace the card with the newer Predator PH315-55 model that has the Killer 1675i or the Intel AX211.Wi-Fi/BT cards, as they will work 100%. Good luck and hope this helps you out.

PH315-54 Killer AX1650i or Intel AX201 card

PH315-55 Killer AX1675i or Intel AX211 card

Commodore_1995#

I suggest you uninstall and delete that driver. Afterwards, restart windows and check if the problem is solved:

If the problem persists, I would try disconnecting the lithium battery and the wireless network card from the motherboard:

https://www.youtube.com/watch?v=SnJhcN4rKGg&t=130s&pp=ygUUcGgzMTUtNTQgZGlzYXNzZW1ibHk%3D

https://www.youtube.com/watch?v=dfdx2YbbOM0&pp=ygUUcGgzMTUtNTQgZGlzYXNzZW1ibHk%3D

jrmurray

Thanks for the responses. I tried uninstalling the drive and restarting the computer, it didn't work. But it didn't give me the option to delete the drivers when I uninstalled it. I'm going to try a system restore and if that doesn't work I'll open up the laptop and see if I can reseat the adapter. Hopefully I won't need a new one. This laptop is only a few months out of warranty.

eGomes

@jrmurray,

Try completely uninstalling the bluetooth and wireless adapter, checking the option "Delete the driver software for this device". Perform then a full shutdown in Windows:

https://www.isumsoft.com/windows-10/2-ways-to-perform-a-full-shutdown.html

Try also, install lastest Intel® Killer™ AX1650 v22.220.0.4 driver available here:

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html

Commodore_1995#

https://community.acer.com/en/discussion/comment/1204226#Comment_1204226

Did you manage to solve the problem?

HiddenBat

Here’s your forum response translated into English, along with some slight enhancements for clarity and detail:

Hi everyone,
I’m also experiencing issues with this Wi-Fi card. Here’s my setup:

Laptop: Predator PH315-54
Wi-Fi Adapter: Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)

The problems started around September last year. At first, it was manageable, with occasional Wi-Fi disruptions (or complete lack of connection). I tried several of the solutions mentioned earlier in this thread, along with various combinations of restarting specific modules, tweaking settings, etc.

Here’s what I’ve attempted so far:

Driver reinstallations (both manual and automatic via Windows) – no success.
Uninstalling and reinstalling KillerSuite – also didn’t work. The adapter would function for a short time (around 3–5 minutes) after some troubleshooting steps, but the issue would return shortly after.

The specific error I’m encountering is:
```
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.
```

It’s extremely frustrating to face such issues on a device of this class and price range.

Has anyone found a permanent and effective solution to this? Any advice or further troubleshooting steps would be greatly appreciated.

StevenGen

https://community.acer.com/en/discussion/comment/1317486#Comment_1317486

Just some additional advice since my last post above dated May 2023, as I’ve tried the Intel Ax211 wi-Fi 6E card in the Nitro 5 AN515-56 laptop and it didn’t work so don’t try this card and/or to change these Wi-Fi/BT cards too often, as their antenna wire plugs are very small and delicate and can only be clipped and unclipped a few times before their clip on plugs get damaged and you will not be able to clip them on and then you will need to change the antenna wires to both the white/black antenna wires of your laptop, which is a very big job that needs the bezel and screen to be virtually taken apart, so be very careful before you attempt to change these cards and unplug their tiny antenna clip on white/back wire plugs.

What I found out so far is this:

On the Nitro AN515-56 laptop the Killer AX1650i Bluetooth can only work with the Intel driver version 22.40.0.2, but works with the latest Intel Wi-Fi version driver perfectly.
Since then I’ve got a new laptop the Predator Helios Neo PHN16-71 which has the exact same Killer® Wi-Fi 6 AX1650i 160MHz Wireless network Adapter (201NGW) with Bluetooth v5.2 card and its running the latest Intel Wi-Fi version 23.100.0.4 dated 11/11/2024 and Bluetooth Intel driver version 23.100.0.4 dated 12/11/2024 and this laptop works 100% and perfectly with these drivers for the Killer AX1650i card.

In conclusion, I don’t know if the Killer 1650i is a new redesigned version that is fitted into the new PHN16-71 laptop or it’s a revised card but this card works perfectly in the PHN16-71 laptop, with my Wi-Fi 6 160MHz network and its Bluetooth v5.2 works absolutely perfectly with great distances from the laptop and its sound quality is absolutely terrific my pair of Sennheiser Momentum 4 noise cancelling over the ear headphones, which thee headphones are a benchmark Hi-Fi quality headphones. So this is my experience with this card that works perfectly with the PHN16-71 laptop but has its quirks with other laptops like the Nitro 5 AN515-56 and the PH315-54. Good luck and hope this helps anyone out further.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

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