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Nitro AN517-54 I tried to connect my laptop to this LG OLED TV ([email protected]) it shows no signal

FoxHoundFoxHound Member Posts: 4 New User
edited May 30 in Nitro and Aspire Gaming

Greeting Acer Community,

I had Acer Laptop Nitro AN517-54 SNID (XXX)

I just bought LG OLED TV (its model is LG OLED55CS6LA), PS: The TV is capable of playing 4K [email protected]

The question is, when I trying to conect my laptop to this TV mentioned above through HDMI 2.1 certified cable (UGREEN HDMI Cable 8K HDMI 2.1 Ultra HD High-Speed 48Gbps [email protected] [email protected] [email protected]) and set the resolution on ([email protected]) it shows no signal

so I don't know what to do, I tried everything to play 4K resolution but didn't work.

I uploaded pictures for more specific.

thanks for advance Acer Community

[Edited the thread to add model name]

FAQ & Answers

  • Alejandro_ACAlejandro_AC ACE Posts: 7,964 Pathfinder
    edited May 25

    Hi @FoxHound waiting for more answers that can help your query, did you try with the laptop connected to the power supply?
    If you reduce the resolution (just as a test) do you get video?

    Thank you.
    All the best.

    Por favor haga clic en "Me gusta" si encontró útil mi respuesta o márquela como solución si resolvió el problema, gracias.

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    MenteAtenta,

    Ad honorem, no trabajo ni hablo en nombre de Acer

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  • FoxHoundFoxHound Member Posts: 4 New User

    @Alejandro_AC yes its conected to power supply and its set to high performance

    yeah I get video when I lower the resolution to (1920x1080) as it shown in 1st picture

    but my laptop supposed to and capable of playing 4K, and TV as well .

  • egydiocoelhoegydiocoelho ACE Posts: 93,905 Trailblazer

    Hello! It should support this resolution:

    Have you tried updating your nvidia and intel video card drivers?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Alejandro_ACAlejandro_AC ACE Posts: 7,964 Pathfinder

    If you can view video with a lower resolution, from my point of view, the problems of not being able to configure higher resolutions can be justified by:

    -HDMI cable used, try another cable or one of higher categories.

    -Inadequate drivers to offer higher resolutions. Check first on the download page of the equipment in Acer if there is a more recent driver, as a second option, check it directly on the page of the manufacturer of the graphics card.

    -Make sure that the TV has an HDMI input specially designed for higher resolutions.

    Thank you.
    All the best.

    Por favor haga clic en "Me gusta" si encontró útil mi respuesta o márquela como solución si resolvió el problema, gracias.

    Please "like" if you found my answer helpful or mark it as solution if it solved the problem, thanks.

    In the communities in French, English, German and Portuguese I use the Google translator, thank you.

    MenteAtenta,

    Ad honorem, no trabajo ni hablo en nombre de Acer

    Microsoft MVP Reconnect & Windows Insider

    Twitter


  • FoxHoundFoxHound Member Posts: 4 New User

    its all updated, also Icheck Nvidia experience, up to date too

  • FoxHoundFoxHound Member Posts: 4 New User

    Already the cable I used is certified, here's the link where I bought the HDMI cable

    the TV also support 4k, ( LG OLED55CS6LA), it support G-sync and [email protected]

  • eGomeseGomes Member Posts: 235 Troubleshooter

    Hi @FoxHound,

    Did you try install lastest SW File (Version 03.33.16) available in LG Support!?

    https://www.lg.com/levant_en/support/software-firmware?csSalesCode=OLED55CS6LA.AMQE

    Try to also, do a test in another HDMI ports of your LG Smart TV.

  • eGomeseGomes Member Posts: 235 Troubleshooter

    Check also, these configuration:

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