Nitro AN517-54 I tried to connect my laptop to this LG OLED TV (3840x2160@120HZ) it shows no signal

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FoxHound
FoxHound Member Posts: 4 New User
edited May 2023 in Nitro Gaming

Greeting Acer Community,

I had Acer Laptop Nitro AN517-54 SNID (XXX)

I just bought LG OLED TV (its model is LG OLED55CS6LA), PS: The TV is capable of playing 4K Resolution@120HZ

The question is, when I trying to conect my laptop to this TV mentioned above through HDMI 2.1 certified cable (UGREEN HDMI Cable 8K HDMI 2.1 Ultra HD High-Speed 48Gbps 8K@60Hz 4K@120Hz 4K@100Hz) and set the resolution on (3840x2160@120HZ) it shows no signal

so I don't know what to do, I tried everything to play 4K resolution but didn't work.

I uploaded pictures for more specific.

thanks for advance Acer Community

[Edited the thread to add model name]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 12,526 Trailblazer
    edited May 2023
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    Hi @FoxHound waiting for more answers that can help your query, did you try with the laptop connected to the power supply?
    If you reduce the resolution (just as a test) do you get video?

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

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  • FoxHound
    FoxHound Member Posts: 4 New User
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    @Alejandro_AC yes its conected to power supply and its set to high performance

    yeah I get video when I lower the resolution to (1920x1080) as it shown in 1st picture

    but my laptop supposed to and capable of playing 4K, and TV as well .

  • Commodore_1995#
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    Hello! It should support this resolution:

    Have you tried updating your nvidia and intel video card drivers?

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  • Alejandro_AC
    Alejandro_AC ACE Posts: 12,526 Trailblazer
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    If you can view video with a lower resolution, from my point of view, the problems of not being able to configure higher resolutions can be justified by:

    -HDMI cable used, try another cable or one of higher categories.

    -Inadequate drivers to offer higher resolutions. Check first on the download page of the equipment in Acer if there is a more recent driver, as a second option, check it directly on the page of the manufacturer of the graphics card.

    -Make sure that the TV has an HDMI input specially designed for higher resolutions.

    Thank you.
    All the best.

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo o hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

     X (alezmvp)

  • FoxHound
    FoxHound Member Posts: 4 New User
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    its all updated, also Icheck Nvidia experience, up to date too

  • FoxHound
    FoxHound Member Posts: 4 New User
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    Already the cable I used is certified, here's the link where I bought the HDMI cable

    the TV also support 4k, ( LG OLED55CS6LA), it support G-sync and 4K@120HZ

  • eGomes
    eGomes Member Posts: 3,354 Guru
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    Hi @FoxHound,

    Did you try install lastest SW File (Version 03.33.16) available in LG Support!?

    https://www.lg.com/levant_en/support/software-firmware?csSalesCode=OLED55CS6LA.AMQE

    Try to also, do a test in another HDMI ports of your LG Smart TV.

  • eGomes
    eGomes Member Posts: 3,354 Guru
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    Check also, these configuration: